Thanks for that Jeff. Yes, you are quite correct. I could download them to a new folder but the point I was trying to make is that it is disingenous of Magix to advertise the product as being able to download from the cloud when there is only one 'cloud' they are linked to. I link to Microsoft, but of course there is Amazon and others. I stick by my comments.

Regards Howard18

@Howard18

Hi

Cloud import is a seperate program that can be launched from within Magix products - for some reason this does not always work as it should.

You can launch Cloud Import manually and independantly of Photo manager.

The program should, by default, be running and showing in the System tray as Update Notifier - click the icon indicated by the red arrow and right click the icon indicated by the yellow arrow, see image below, and select Display.

The Cloud Import dialog has 2 options for Cloud import as shown below.

Does your Cloud Import show only Google Drive? If so what is the version number of Cloud Import as shwn when you click th Aout icon.

HTH

John EB
Forum Moderator

Thanks for that John.

Cannot see the button you described in the system tray. Noted below are the icons in the bottom tray: (LEFT

TO RIGHT)

OPTIMISE

KEYBOARD SHORTCUT

KEYBOARD SHORTCUT

DELETE SELECTED FILES

DELETE PREVIOUS FILES

SELECT PREVIOUS FILES

SELECT NEXT FILE

ZOOM OUT - IN

SHARPEN DISPLAY

SHARPEN SETTINGS

There is no update notifier.

There is something wrong somewhere.

Many thanks for your time. Howard

@Howard18

Please look again at the first image John showed you with Photo Manager closed.  See the red arrow and exactly where it is pointing, (the "up-arrow") click on it and find that Update Notifier icon. Click on it and Update Notifier will open (albeit with an initial page in German!) but down its left hand edge will be Cloud Import. Click on this!

I've just tested this on my machine and when I do so I see the options that John shows, which clearly include OneDrive.

Jeff

Thanks for that Jeff.

My fault totally. I should have had my glasses.

Having said that there is only one hidden icon. This reads "Magix network sync"

This button then opens a box showing "Cloud Import"

All the information after that is in German.

After about the 5th attempt a box came up with Google or Microsoft cloud import.

Chose about 50 pictures to download to my laptop with a new folder- Magix.

Waited 5 minutes to check for receipt of pictures from One Drive. Nothing imported. Could be my fault.

Went back to Magix and opened the cloud import - still just showing Google.

Gave up at that point. Nothing lost nothing gained.

The version number of the standalone program is: 0.0.0.34

Just not worth the effort.

Thanks for your help - Howard18

@Howard18

Hi

. . . . Magix network sync . . . .

From the name alone this is an old version of Magix Cloud which has been known by several names over the years, the version number, 0.0.0.34, confirms the age of the program - the current version is 3.0.0.57.

You may be able to change the language settings as shown below - this is from the latest version, Network Sync is very similar.

Have other Magix software installed?

John EB

Hi John

Considering I only paid for and downloaded the program last Wednesday from the Magix site, it just goes to show the level of employee support that Magix provides. Not a word. Very, very poor. Lesson learned.

@Howard18

it just goes to show the level of employee support that Magix provides. Not a word. Very, very poor. Lesson learned.

As previously advised these are user to user forums. Support from Magix Support staff is via a ticket system. Have you actually created a Support ticket about your problem? If not, you can start to do so from this page. Just make sure that, wherever the option is offered, you click on "Ask Support".

HTH

Jeff