Downloaded file does not install on 2nd laptop

MarJe wrote on 7/31/2023, 2:32 PM

Hi, when I try to run moviestudio2023platinum_dlm_geu7q2.exe I get the following error message:

A blank screen with a black exclamation mark on a yellow triangle. I'm not sure what this could mean.

Please help.

I am trying to install MAGIX Movie Studio 2023 Platinum onto an older laptop that I have upgraded. I have replaced the RAM modules and changed the Hard Drive from an HDD to an SSD, as I've been experiencing problems with the new laptop I bought - I was running into memory problems, but I couldn't upgrade that one. So the one that was upgraded used to have an older VEGAS MOVIE STUDIO which I have cloned to the new SSD, but that didn't work. Then I realized when I went into my account that I could install 2023 on two devices

The only problem is that I get the above error message when I try and install the program. I have tried several things but nothing works.

New laptop: HP
HP PAV 13 AERO R7 5800h 8GB W11

vs.

Upgraded older laptop: LENOVO G50
Processor
2x Intel Core i5-5200U Processor(I5-5200U)
Memory
1x 6GB DDR3L 1600
Operating System
Windows 10 Home 64(EN:English)
Hard Drive
1x 1TB 5400
Optical Drive
1x
Wireless Network
1x Intel Dual Band Wireless-AC 3160; Bluetooth® 4.0
Camera
1x 0.3MP
Graphics
1x Intel HD 5500
Monitor
15.6 HD
Included Warranty
1CourierCarryin

LENOVO 80E5
BIOS
Version
B0CNA0WW
Date
9/30/2016

MOTHERBOARD
Manufacturer
LENOVO
Model
Lenovo G50-80
Version
SDK0J40679 WIN

OPERATING SYSTEM
Edition
Microsoft Windows 10 Home Single Language (64-bit)
Version (Build)
22H2 (10.0.19045)

Devices and Drivers

PROCESSOR
Intel® Core™ i5-5200U CPU @ 2.20GHz

GRAPHICS
Intel® HD Graphics 5500

AUDIO
Conexant SmartAudio HD

NETWORKING AND I/O
Realtek PCIe GBE Family Controller
Intel® Dual Band Wireless-AC 3160

MEMORY
16 GB

STORAGE
Seagate BUP BK SCSI Disk Device
WDC WD10JPCX-24UE4T0
TO External USB 3.0 SCSI Disk Device

I want to install the following software on this device:
1. MAGIX Movie Studio 2023 Platinum.
2. Sound Forge Audio Cleaning Lab 4.

Comments

MarJe wrote on 8/7/2023, 12:46 PM

I was reading a few other blog posts about this issue and it turns out this is a general problem. I found the solution! I had to disconnect from the remote WiFi Router and plug the data cable into my laptop. This worked. Problem solved.

MarJe wrote on 8/7/2023, 2:05 PM

My excitement was short-lived. I managed to get the installer to run, only to realise that it stops somewhere. I then tried to disable my Windows firewall, but that didn't work. I then moved my laptop closer to the main WiFi connection, and also disabled the domain network firewall and made sure I could disable as much as possible that contained the word firewall. I even uninstalled my anti-virus program. I also then went to the place where you can allow apps through the firewall and ticked every box on that there is. I went into MS Config and did a normal startup. It seems to be working now. I had to select 'continue' multiple times. I'm holding thumbs to see if the installation completes all the way to the end. So far it is halfway through.

Ahmed-Saleh wrote on 10/21/2023, 7:58 AM

I faced same problem when I was connecting to iPhone hotspot then I connected to internet Modem WIFI and it worked well.