download online version

futurewave wrote on 11/16/2021, 7:51 PM

I recently purchased the online version of Photostory Deluxe program for my Windows PC. The download program pauses with button to 'Continue' several times during the download. I have a slow internet broadband connection and the program has only been able to download 66% in the past several days. Do you have a CD or DVD for manually install the Photostory Deluxe program? If not, I would like to get a refund for this product because I am unable to complete the download for the online version. Thank you for your attention to this matter.
D. Watkins

Comments

emmrecs wrote on 11/17/2021, 4:10 AM

@futurewave

Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry.

You need to email infoservice@magix.net to ask the question.

In the past, Magix has offered a service where the purchaser could pay a small amount extra and opt to receive a CD/DVD of the program in addition to downloading it but I am unsure whether this option still exists.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam