I am also having this error. I purchased the Music Maker Plus and registered it. Now when trying to open projects I'm told I can't have 8 tracks and need to purchase "More tracks & Formats" despite using the program fine for months. I can't activate it again because it does nothing when I put my serial number in and press activate. I also get an error when pressing "Manage your subscriptions" which says "An error has occurred during the purchase process".

I cannot log into the store as it just takes me to the screen asking me to enter my serial number.

EDIT - I fixed this by logging out in the program, restarting it and logging back in again. Looks like the store cache got it's bits in a twist.

@Simone-Rosso, @longPointer

Hi

Did you install all the extras that become available under the Download tab once you registred the software?

If not do so, these include the More tracks & Features.

John EB

EDIT - I fixed this by logging out in the program, restarting it and logging back in again. Looks like the store cache got it's bits in a twist.

I've tried this workarround but when logged in, I get again the popup saying

download error

Which version of Music Maker?

29.0.3.21

running the Free version of Music Maker

and/or
 

have not activated the Plus or Premium version

I made myself that file with more than 8 tracks ith the same pc and the same program, is like it stopped working.

are not logged into the Store

I'm loggedin.

The only thing that changed between working and not working is that I have instaled few old soundpool, maybe this crush the systemm. Dunno...

Did you install all the extras that become available under the Download tab once you registred the software?

Thanks for the advice ;)

EDIT: now at least I'm having a report, it's failing the module Qt5Widgets.dll, I've sent the report to you.

@Simone-Rosso

I've sent the report to you

Just to be clear, John EB along with all the other moderators here, is not a member of Magix staff, just another user. So, you may have sent the report to Magix; hopefully you will receive a reply but you may need to create a support ticket to have Magix look in detail into your specific problem.

Jeff

@Simone-Rosso

Hi

Please note that this is a user to user forum not Magix Support.

. . . . I've sent the report to you . . . .

Do you mean you sent a crash report or raised a Support ticket?

John EB

Hi,
I'm sorry XD because you had an avatar I though you were a moderator.

I've sent a report that automatically is shown when I get the error, maybe I should open a ticket to support (I've tried yesterday but unsucessfully)

Cheers

EDIT: I saw that I get the problem just when I'm logged in. If I logout I can use the program with limited features, but when I do the login, It shows the error popup and autoclose.



 

@Simone-Rosso

Hi

. . . . I saw that I get the problem just when I'm logged in. If I logout I can use the program with limited features, but when I do the login, It shows the error popup and autoclose. . . . .

Try Cleaning up the Store - Program Settings (P key), General options tab when the program restarts try logging into the Store.

. . . . you had an avatar I though you were a moderator . . . .

@emmrecs and I are Moderators as indicated by the M in the small hexagon, however we are not employees of Magix.

You can add an Avatar picture of your own, open your Profile by clicking the icon, shown below, at the top of the page

then select My Profile,.

To add an image for your Avatar, click the Avatar icon top left and add an image

HTH

John EB

Hi John,

Try Cleaning up the Store - Program Settings (P key), General options tab when the program restarts try logging into the Store.

I did it but then, when I log in the program give me an error.

@emmrecs and I are Moderators as indicated by the M in the small hexagon,

Ok, now it's clear.