I don't know about the support. I have the older 2.1 version and built a newer faster computer, with the same operating system as my old computer. When I tried to use SL to fix a problem 11/22/16 I could not register the product. I got proxy server log on screen, then another window from Sony software and the SL screen coming back provided a huge serial number that I couldn't even capture and had to copy down letter by letter. When I submitted that, I got 'invalid key'. I sent screen shots in (35+ years of software development) and a complete detailed description of the problem. I got an email back asking me what was the error code. There was no error code. Fortunately I rarely need SL to solve problems because mostly I do a good job recording, or when setting up sound for videos. However, the odd time I needed it for an extraneous noise, I could no longer use it. Last week I called sales and gave them my contact name from the email, and they told me it would be 2 days for the average resopnse, and its been 7, for a problem that was reported almost a month ago now. All my other products in the audio suite work fine as well as Vegas video which I am using as I type this. I came to the forum to see if there was any help. I suggested various strategies to solve the issue and everything has gone into a black hole. 😠

OP Question answered.
Spectralayers 4 released.
Price $400
Upgrade "offer" $199, same horribilis pricing system as before!!!!
So in order to stay up to date an original v1.0 owner was expected to had payed;
$400 (1st payment Aug 2012) + $199(1st upgrade v2 July 2013 ) + $199 v3 (Jan 2015)+ $199 v4 (Dec 2016) = Total spent $1.000
And this if you were a loyal follower, assuming you got in time all the upgrade offers. The actual one -which does not specify to which version applies, comes at the worst timing if the year; just after BlackFriday/CyberMonday and right at Xmas heavy discount seasons, and to add aggravation -it ends in just a few days- at 21st of December 2016.

No wonder, many of those who braved investing their $ and time in SL, stopped getting SL upgrades, shutted their opinions and ideas at the forums and then simply crossgraded to iZotope's RX or other spectral editor.
At the actual price, with such minor new features, I am skipping version 4 as well.

///Would like to wish Magix and DivideFrame good luck, but they seem to need something else; wise up guys. the evidence is certainly out there, easy to spot.
 

I saw that offer, but the problem is that I got exactly 0 emails or notifications about any version between 2.0 and 4.0 and 2.0 does what I need it to do.   The lack of response from them with everything falling into an email black hole, and calling them and not getting a phone call returned, plus a stated date of stopping support for previous versions, means I don't even know if getting a new version will even go through the registration process and so how do I know whatever I spent would even work?   And the product does things that no other does, but, I don't need to use it that often.   I can still use MS office 2003 or 2007 versions.   A premium product can have a premium price, if it continues to offer value and has support.   I have had two projects now slip away that have cost me as much as the upgrade.   So what are we supposed to do?     So the one time I needed help with my $400 product I got nothing.  They can still make this right, but will they? 

OP Question answered.
Spectralayers 4 released.
Price $400
Upgrade "offer" $199, same horribilis pricing system as before!!!!
So in order to stay up to date an original v1.0 owner was expected to had payed;
$400 (1st payment Aug 2012) + $199(1st upgrade v2 July 2013 ) + $199 v3 (Jan 2015)+ $199 v4 (Dec 2016) = Total spent $1.000
And this if you were a loyal follower, assuming you got in time all the upgrade offers. The actual one -which does not specify to which version applies, comes at the worst timing if the year; just after BlackFriday/CyberMonday and right at Xmas heavy discount seasons, and to add aggravation -it ends in just a few days- at 21st of December 2016.

No wonder, many of those who braved investing their $ and time in SL, stopped getting SL upgrades, shutted their opinions and ideas at the forums and then simply crossgraded to iZotope's RX or other spectral editor.
At the actual price, with such minor new features, I am skipping version 4 as well.

///Would like to wish Magix and DivideFrame good luck, but they seem to need something else; wise up guys. the evidence is certainly out there, easy to spot.
 

hello ! when it was released ? I mean 4th version

because in that video

that is dated 10 month ago , probably maybe its 1 year

they are already working in 4th version

Hi,

Rather than speculate, go to the Magixaudio.com site, see all about it, then download and try out the trial version.

Hi,

Rather than speculate, go to the Magixaudio.com site, see all about it, then download and try out the trial version.

I'm not speculating its a fact , go to site and see what ? what tha ... are you talking about

You're right, it's version 4, which may or may not have been issued by Sony before being pulled from the market and rebranded with Magix on it and in it, To see what is new in version 4, see the link. To see if it works and if it's worthwhile to you to purchase, and I don't mean just you, Walter, then download the trial, install it and try it.

Walter, your initial question was "Do you plan to continue Spectralayers support?" My link gives the answer - Yes, Magix is already supporting Spectralayers and it certainly looks like they will continue to do so given all of the information on their website that you were supposed to look at. Also, read the interview. If you had known about the site and the isssue of version 4 by Magix, you likely would not have asked the question in the first place. So, end of speculation.

This is a user forum and no one from Magix is likely to respond to any posts here, but sometimes they do. Support is available under the Support tab of the Magix.com site. Ex-SCS program users should register there and raise a ticket if there is a problem. There is also a FAQ for SpectaLayers, see below.

To make this forum work, as Cielspacing noted, it requires the active participation of the user community.

Well, I opened a ticket november 22nd because I can't get past the registration screen.   With 35+ years in the software trade I know eactly what they need to see to identify the problem.   I described the case fully.   I then made suggestions on how to fix the problem because it is not Spectral Layers that is at fault.  It worked fine on my prior PC which was windows 7 then 10.   The problem is that they have not put in the communication on the registration servers to handle 2.1 and frankly that is all I need.   Now I am debating since I haven't heard from them (including a call to sales since there is no tech line for Spectral Layers)  whether I should bother with an update or should I use Isotope stuff.  And the Audio suite I got from Sony has Isotope Nectar elements in it, and that works fine too.  Just used it to spice up sound on a video project.   I have a few items I would like to fix and the fix would be realatively easy via SL.  They are not problems with my recording, but musical mistakes that I would like to eliminate.   If you want to tell me you don't support the old version any more, fine.  But no communication for weeks and continuing to ignore me stinks.   I will be calling 12/19 and asking them what gives and why should I upgrade?   If the previous machine hadn't already been repurposed, I would go back to it.  But even then I doubt it would make a difference because Magix hasn't done their home work on getting past the #$@#$ registration screen.    They probably jobbed out the registration stuff to a contractor who is long gone.  There is just no reason for it.  That has been the case in my experience when someone hits a problem like this.  

Well, I opened a ticket november 22nd because I can't get past the registration screen.   With 35+ years in the software trade I know eactly what they need to see to identify the problem.   I described the case fully.   I then made suggestions on how to fix the problem because it is not Spectral Layers that is at fault.  It worked fine on my prior PC which was windows 7 then 10.   The problem is that they have not put in the communication on the registration servers to handle 2.1 and frankly that is all I need.   Now I am debating since I haven't heard from them (including a call to sales since there is no tech line for Spectral Layers)  whether I should bother with an update or should I use Isotope stuff.  And the Audio suite I got from Sony has Isotope Nectar elements in it, and that works fine too.  Just used it to spice up sound on a video project.   I have a few items I would like to fix and the fix would be realatively easy via SL.  They are not problems with my recording, but musical mistakes that I would like to eliminate.   If you want to tell me you don't support the old version any more, fine.  But no communication for weeks and continuing to ignore me stinks.   I will be calling 12/19 and asking them what gives and why should I upgrade?   If the previous machine hadn't already been repurposed, I would go back to it.  But even then I doubt it would make a difference because Magix hasn't done their home work on getting past the #$@#$ registration screen.    They probably jobbed out the registration stuff to a contractor who is long gone.  There is just no reason for it.  That has been the case in my experience when someone hits a problem like this.  

Thank you irwin-arnstein !!
As we have come to find out just a couple of days ago;
1- Magix is indeed suporting development of Spectralayers
2- The old pricing scheme of charging 50% of the total price for any update+upgrades released will remain in place.
///Which most certantly means that for users -like us, not always on the last version-, there will be very little support (if any). And thus, this forum becomes a users-for-users assistance tool.
Far from ideal situation, where as loyal customers we could be concentrated in pushing forward Spectralayers usage cases and applications, and instead we will be trying out work-arounds and advice, precisely just as you have brilliantly done irwin-arnstein.
I am sending a private message to you to exchange emails, because in these kind of environments we might lose contact as result of who knows what executive level decision.

I do hope that someone al Magix do listens to your previous post, goes to read your ticket and directs its content to the appropriate person, because it might be of help for several Magix products.


 

Hi,

Unfortunately as you have guessed the old Sony registration system is out of my range :-/
Send me an email ( contact at divideframe dot com ) and we'll see if we can solve your issue.
FWIW the new Magix reg system seem more stable than the Sony one that had a tendency to unreg itself...

Regarding the pricing it is set by the distributor, but there are often discounts over the year (usually during holidays I think, not quite sure).

I'll try to monitor this forum on a regular basis. Feel free to ask if you have any request or comment.

I wouldn't know about the old versus new registration systems as I never had problems with Spectral Layers until now.   I have sent an email through the support portal (a bad attitude one reflecting my on going frustration) which hopefully talks about all the issues that need improvements for the process, including making it work.   I was scheduled to call Magix back today, but just didn't want the frustration, maybe tomorrow.   I am surprised that I got no referral to your or your site.   They have complete stonewalled me in the email dept and have been goaded a couple of times by sales.

This upgrade pricing stinks... just like Sony's. Same old crap. iZotope understands the market. Magix does not.

Well... Today, I was able to notice a new upgrade price for Spectralayers PRO
http://www.magix-audio.com/int/spectralayers-pro/upgrades/#productMenu
That is EUR149 for all previous versions.
It does look more reasonable than the short-lived EUR200 offer received over a month ago. Still Magix does not say if this is a new regular upgrade pricing scheme ...or it is just a temporary offer. In which case the duration lapse is still missing, in order for us customers be able to fit such expense in our budget planning.

I haven't used Spectral Layers in quite a while. But I still have it installed on the original machine (no machine move or anything other than Win10 upgrade). I'm hitting the same problem with registration and the stupid 'proxy' window. I tried the alternative 'offline' option and went to the web site directly. Entered my serial number and it says the serial number is already in use (duh..... yeah, on the machine I'm trying to use it on). I'm dead in the water and I have a project with a deadline. I paid for this product and don't appreciate it being held hostage. Again, I'm not trying to move it to another machine or anything. I just want it to WORK! I called the help(less) line. Got a recording that they were too busy and it hung up. Been trying since and just get a busy signal. Has there been ANY resolution to the problem? I do NOT want to upgrade or install a new trial version or try another product. I PAID for this one.