Designer Pro X

Manuel-Vidis wrote on 1/24/2022, 6:59 PM

I have been a loyal user of Xara products for many years and have had a cordial relationship in all that time. Recently I had major issues with my Designer Pro X version 18. Each time I try to start the program it goes into a loop and then nothing. Unfortunately I also purchased an upgrade On January 8 which I have not received so was forced to cancel that purchase with my Paypal account. I want to be cooperative here and still would like to continue to use my Xara products but do not know where to go from here. I think the best way to resolve this issue is to have an IT agent remotely access my computer to find out what the glitch is with my software; also I still want the upgrade and will purchase it again once we unravel the mystery of why my Designer Pro has quit working. Does anyone have any suggestions as to how I can get in touch with an agent? Thanks for any help you can supply.

 

Manny

Comments

emmrecs wrote on 1/25/2022, 4:25 AM

@Manuel-Vidis

There is no method by which any Magix staff can or would remotely access your computer, sorry. And Magix does not offer any telephone support.

All support is via a ticket system. Start here, ensuring to complete each page and always select the option to Ask Support, often found at the end of each page.

HTH

Jeff
Forum Moderator

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