Debug your programs before you send them out or pay your customers to.

Dean-Gotcher wrote on 12/13/2022, 8:40 PM

When in the recording room cutting a record the studio manager would run the mix through a cheap radio, many customers are at that level. Fix your bugs before you send you program out to those who don't have your level of equipment. Tired of redoing programs over and over and over because of the crashes. Want my money back on the Movie studio 23 platinum and the Photostory deluxe, both crashing to much. Have use Move pro 2016 for years with no problems. Frustrating to pay for such products as these. Pay me to debug or give me my money back. Had enough. I usually work around problems but this is too much, i.e., not worth it.

Comments

browj2 wrote on 12/13/2022, 8:49 PM

@Dean-Gotcher

Hi,

This is a user forum, not Magix Support.

I suggest that you raise a ticket with Magix unless you want help.

BTW, Movie Studio 2023 Suite is working fine here, no crashes. I had one the other day with Video Pro X14, but that is all.

You may have hardware or software problems that need to be resolved or even source material problems. Magix video programs don't like variable frame rate videos.

John CB

John C.B.

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CubeAce wrote on 12/13/2022, 9:30 PM

@Dean-Gotcher

You are going back a bit to infer the use of a 'Grannies Tranny' used mainly in the days of analog recording to ensure there were no phase anomalies when a stereo broadcast signal may have been played on a mono transistor radio or the compression volume may have produced unnecessary distortion from a lesser speaker.

I have to agree with @browj2 as I am not suffering crashes either. Few people that have the hardware are. Programs this complex become very hardware dependent and are made for newer hardware. There are limits to backwards compatibility in the digital domain that never were of a real concern in analog days. Computers are still very much in their infancy and I don't expect a slowdown in their progress or demands (or for supporting hardware such as cameras or phones) for the next few decades at least.

The idea that anything to do with any type of visual processing should be cheap when there is no slowdown in the technical advancement is in my opinion misguided.

While I sympathise with you to a degree, you have to realise that anyone buying the latest cameras are looking for programs that can handle them. That often entails a new computer and program to handle the files those cameras produce. The other reason for upgrading is when an operating system becomes obsolete and the base of the older program can no longer interface with it. While both scenarios can be very annoying it is unfortunately the way things work.

Ray.

 

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emmrecs wrote on 12/14/2022, 3:57 AM

@Daniel-Rojas8267

Your post in this thread has been hidden because it is asking a completely different question to the one the OP has asked. Please do not hijack another user's thread in this manner but rather create a new thread with your question. Thank you.

Jeff
Forum Moderator

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