Customer Support Phone Number...

PATIENT-X wrote on 8/6/2021, 10:24 AM

Hello, Welcome

Please contact Magix at infoservice@magix.net

Stephen

emmrecs wrote on 8/6/2021, 10:35 AM

Just to add a little to what @PATIENT-X has written: these are user to user forums, not a contact for any Magix staff, sorry.

Jeff
Forum Moderator

Rhonda-Schmidt wrote on 8/6/2021, 10:47 AM

Thanks but this didn't work either. infoservice@magix.net It just has been very difficult to contact them. I guess I am going to recommend another software company. Thanks for your time.

emmrecs wrote on 8/6/2021, 11:04 AM

@Rhonda-Schmidt

Are you saying that emailing infoservice@magix.net has failed to actually "send" (i.e., it has bounced back to you as "undeliverable"), or is it the case that you are still waiting for a reply?

Magix are based in Germany and, like a number of other companies in Europe, at least some of the staff are still working from home, hence any delay in replying to emails.

OTOH, if the emails are being bounced and so failing to arrive, please let us know and one of the Moderator team will alert Magix staff to this problem.

Jeff

Rhonda-Schmidt wrote on 8/6/2021, 11:08 AM

I received this automated message - This is an automated response.
Unfortunately your mail could not be delivered.

emmrecs wrote on 8/6/2021, 11:17 AM

@Rhonda-Schmidt

Thank you for that message.

I will alert Magix to that problem. However, it is late Friday afternoon in Germany so there is unlikely to be any sort of response before early next week, sorry!

Also, it does seem there may be a problem with the Magix servers - other user have reported problems when trying to make purchases and I know Magix are preparing to make announcements about software updates etc., during this weekend - but that email address is the main one for Customer Service and really ought to be accessible at all times, I think.

Jeff

johnebaker wrote on 8/6/2021, 11:31 AM

@Rhonda-Schmidt

Hi

The email address - infoservice@magix.net is a valid and contactable email address

Check the address you used for typos.

Please note that it is also now the weekend in Germany so you will not get a response until later on Monday at the earliest.

John EB
Forum Moderator

Rhonda-Schmidt wrote on 8/6/2021, 1:38 PM

I copied and pasted so there were no typos. I tried it again and got the same thing, here is a little more of the autoresponder: (I clicked on the link and I'm right back here...)

[Ticket#2021080617003875] Re: Magix Autoresponder

External

Inbox

MAGIX Autoresponder <autoresponder@magix.net>

2:30 PM (2 minutes ago)

to me

German

English

Translate message

Turn off for: German

English - Español - Français - Italiano - Nederlands

Deutsch:

Dies ist eine automatisch erzeugte Nachricht.
Ihre Mail konnte leider nicht zugeordnet werden.
Weitere Informationen, und die Möglichkeit ein neues Ticket zu eröffnen, finden Sie hier:
https://www.magix.info/

English:

This is an automated response.
Unfortunately your mail could not be delivered.
For further information on how to open a ticket with MAGIX Support, please check here:
https://www.magix.info/

johnebaker wrote on 8/6/2021, 5:01 PM

@Rhonda-Schmidt

Hi

. . . . We are a school district and I need info for an upgrade/purchase please . . . .

Depending on the product you want enquire about and:

it is a Magix product (not the Vegas range) or Movie Studio 18 the only other contact is via the support system - see this guide on how to navigate it, and select the Ask support option then Product Consultation option and continue through the dialogs.
is a Vegas product see this page and select the Resources, Sales Contact option.

HTH

John EB