Music Maker Jam for Android started out being my favorite new app, essentially of all time. I promptly gave them a 5/5 on the Google Play Store as well as a description of the pros & minor cons.

I've sent emails with detailed ideas about ways to streamline certain features of their product, as well as thanking them for making something that I personally​ was getting major enjoyment out of.

The very first BeatCoin challenge I participated in was allegedly supposed to reward the user with 30 Beatcoins. (participants didn't know beforehand the amount given) I have spent about $50 on music styles and already had a Beatcoin total of 30. As I was messaged on FB Messenger where I gave my correct answer, I was told the coins were transferred. Sometimes refreshing your music styles helps to ensure your account wallet is up to date, so I did that before even checking my new Total.

My total stayed at 30. After talking to a rep who "understood my confusion", stating I had 30 Beatcoins because she just gave them to me started a feud that went only downhill. After calling me a liar for misunderstanding a post I made on FB with her thinking I was accusing MMJ of singling me out (my post was about lack of communication and vagueness of direction, ie "sometimes it takes a while for the coins to show up"), she sent me to email the tech Dept. who took 5 days to tell me my issue wasn't their Dept. and told me to email the Community Dept. Who I told I was beyond upset, considering what calculates to .27¢ USD of Beatcoins has wasted over 10 days of my time, after being told I was disrespectful for posting about my frustrations, a liar, and sent to three different departments and then, just being BLOCKED COMPLETELY from their FB page, even after taking a screenshot of my Beatcoin total and the amount still being the same. This company is proving to be so unprofessional and so absolutely devoid of taking any responsibility to take care of their customers. Which is a huge shift from the Jammers themselves who are kind, helpful, and take care of each other. The admin need to learn from their clientele, and not expect that riding on their coat-tails in some way credits them with their charisma. If this is what I can expect, and if I get blocked from this account without being given the respect a customer deserves especially after spending $50 on a free app in support of the company. I will not hesitate to share every screenshot I have of my conversations with MMJ Admin, publicly, that show complete disregard for taking care of their mistake, or admission of their wrong assumptions and judgments. I will not be told how I'm MMJ #1 priority, only to be silenced from voicing honest frustrations, blocked for being human, irritated at spending money on something that then glitches, and being blackballed instead of listened to. This is unbelievable. If you want the perks of customers advertising for your company for a quarter and the benefits of making money off of previously excited and loyal customers, you'd better have the backbones to admit error and fix them promptly for those same customers you take money from.

This site talks about emailing support who "would be happy to help" so posting "angry" messages is unnecessary. What about people in my situation, who are bad-mouthed themselves, and after running the gamut writing three separate emails and now to this forum post, who just get blocked and their issues never even considered for their accounts? I'm supposed to be happy to not have a functioning feature of a product I use everyday, and should just deal with being ignored and not at all prioritized? I'm not understanding how this works. Keep nice and friendly while employees essentially call you stupid, and when you're asking for clarification after waiting 16 hours without any response and post about frustration and time that's been unnecessarily wasted, are told you're a disrespectful liar but to contact the tech Dept. Wait another 5 days only to be told it's the wrong Dept. And then just get blocked?! How is this support at all?

Logan (Oculos)