Crashing Software

emmrecs wrote on 1/31/2017, 6:21 AM

Hi Daneane 71, welcome to the forums.

Thank you for supplying a lot of information about your computer and the crash report. Any replies you receive here will come from fellow-users, not MAGIX support so we really need even more information if we are to be able to offer any sort of advice.

What type/format of video files are you working with in this project that keeps crashing?
What, exactly, are you attempting to do at the precise point when the crash occurs?
Is any crash "repeatable" i.e. a certain set of actions will ALWAYS provoke a crash, or is it rather more random?

One thought: I think the spec of your computer is a little on the "low" side for any "complicated" editing; specifically, your CPU and the amount of RAM you have.

Also, how much hard drive space do you have? If you have only the internal hard drive, especially if it is quite a slow one (e.g. only 5400 rpm) it is possible that it cannot cope with the demands of simultaneously reading from the operating system, the program and your video files for playback, whilst also trying to write the data for your editing decisions. Unfortunately, perhaps, video editing is very demanding of any computer, especially if you are attempting to edit any sort of High Definition video files.

Jeff

Daneane71 wrote on 1/31/2017, 8:12 AM

Thank you. I have 711GB remaining of 904GB available so I'm not running low on hard drive space. I'm using jpg and mov (converted to mp4 using movavi as recommended by another user) files. Most recently, it's crashing every time I try to add a new transition or fade. I cannot recall if that is what caused the first two crashes. I just tried opening my project again and when I added a photo to the timeline, my cursor has disappeared within the program. I can use it fine outside of it, so it apparently has "frozen".

emmrecs wrote on 1/31/2017, 8:50 AM

Thanks for the additional information.

Just a couple of thoughts: mp4 is a "container" format, whose contents can vary considerably, in terms of definition, the type of codec needed to read them, etc.. (I assume you've converted them from .mov because of the "security" worries of having QuickTime installed? If so, I think the convenience of having QT installed more than outweighs those security concerns, especially if you ensure you do not install the browser add-on.)

Anyway, back to those mp4 files. First, I would recommend downloading the free MediaInfo from https://mediaarea.net/en/MediaInfo. Install it and using the Tree view, point it to any one of those mp4 files. Copy and paste the resulting report to your next reply; that should give us a lot more information about the actual files you are using.

In the meantime, I assume you do not have any problems when importing a jpg file? If so, try inserting one jpg to the timeline, followed by one mp4. Can you "play" the timeline"? If yes, add another jpg and another mp4, and so on until any crash happens. If no, try a different mp4, and repeat the procedure until you are able to isolate the cause of the problem. (My suspicion is that one or more of those mp4 files are somehow "corrupt".)

Also, what happens if you start a completely new project? Does a crash occur very quickly or only after a certain number of files have been added?

And, do you know if your internal hard drive is an SSD or a standard HDD? If the latter, what is its speed? As I wrote before, if it runs at 5400 rpm it may simply not be fast enough to handle all the input and output data you need it to do. OTOH, if its speed is the other common one of 7200 rpm it ought to be OK.

browj2 wrote on 1/31/2017, 10:47 AM

Hi,

It also looks like you have not updated to the latest patch.

CrashDump 20170128_172222_v15.0.0.90.dmp

which is 15.0.0.107.

Try updating then see if that helps.

Daneane71 wrote on 2/2/2017, 6:46 AM

Where do I find the patch to install it?

browj2 wrote on 2/2/2017, 8:03 AM

Hi,

I'm surprised. It is under Help, Update online. There is also extra Install extra content right below Update if you purchased MEP online, not if you used an installation CD. Did you do either of these? If not, then you may want to look at my tutorials on Getting started and Basic editing Part 1 (Part 2 will come someday).

Daneane71 wrote on 2/2/2017, 11:45 AM

Lol what are you surprised about? I bought the online version. Thank you so much I'll give it a try!

browj2 wrote on 2/2/2017, 11:51 AM

Surprised - you have been at this since 2012 and you didn't notice the online update. Of course, I keep finding new features that have been there for years, so I understand. Can't see for lookin'.

Daneane71 wrote on 2/3/2017, 6:35 AM

Truthfully I tried an update once a long time ago and it screwed up my program so I never looked or tried again. Thanks again for the advice!

johnebaker wrote on 2/3/2017, 7:00 AM

Hi Daneane71

The crash log you posted looks incomplete - was there more or is that all there was?

. . . . the program has crashed at least 4 times. I am using an HP Pavilion laptop . . . .

Does the crash occur relatively quickly from starting the program or after you have been editing for a while?

Depending on which model of HP Pavilion laptop - notebook? - you have, I suspect that the crashing may be caused by overheating - see this HP article - there are some useful tips on checking your laptop.

John EB

Daneane71 wrote on 2/5/2017, 1:05 PM

Hello John. I am going to paste the entire crash log (you're correct, it was incomplete). The crash occurs almost instantly after opening my movie and attempting almost anything (adding a photo, trying to add a fade, literally almost anything I do causes the crash). My laptop does not get warm at all (I've had to use chill pads with others, but not this one). Any help at all would be appreciated. Also, I did install the patch suggested by browj2 and it didn't help at all.

CrashDump 20170130_192750_v15.0.0.90.dmp successfully written

Error in module "Videodeluxe.exe" (Load address: 0x0000000140000000) to address 0x00007FFF406D18B7 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread (ThreadID: 00004d64)
00007fff406d18af 2a 06 66 0f 38 2a 4e 10
00007fff406d18b7 > 66 0f 38 2a 56 20 66 0f
00007fff406d18bf 38 2a 5e 30 66 0f 7f 07

Main Thread
fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ??
0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??

Videodeluxe.exe 17.12.2015 04:12 88a230e7

Memory Allocation
Base:       1.168
PE:       176
Pages:       65.536

PI:       79.112
PI_TEMP_DATA:   13.824
SI:       649.536
SI_TEMP_DATA:   296.480
FSI:       240

Blocks:       0
Temporary:   0
BE:       32.000
PLE:       706.144
BE Pool:       432
PLE Pool:       0
wHdr/inst:   544
B.cache inproc:   94.346.736
B.cache outproc:   0(0)
B.cache mapped:   0(0)
V.cache outproc:   11.059.712(8)
V.cache mapped:   0(8)
Video:       2.534.600(6.773.968/4.239.368)
Bitmap:       0

Video thumbs:   12.788.720(10)
SI Display Cache:   1.730.400
PLE Display Cache:   342.144

Buffer: 1.592.848
Pointer: 0

Title:       1.884
Memory GF:       0
Memory GF Zero:       0
Memory GF Zero_Dyn:       0
Memory GF Dyn:       0
Memory TT:       0
Audio Effect:       66
PPE:       40.000

Video Monitor:   0
malloc/free:   0
DIB:       5.982.968

VP: admin:       1.920
VP+Trans: privateData:       1.872
Transitions::       0

Frame Cache:   0
EXIF:       128
VSW:       0
DVDMAKER:   0
global UI (malloc):   0
global UI (valloc):   100.663.296
NOWAGGLE:   0
MP3 Reader:   0
JPEG buffer:   0

Private Bytes: 638 MByte

TLS:       986
MXGUI:       42.240.578
Sum:       264.371.672

Processor [46] 1895MHz 4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 986 MB Max Used Memory: 997 MB
Free Virtual Memory: 2728 MB Total Virtual Memory: 131072 GB

Call stack:
Address Frame
00007FFF406D18B7 000000003D098EF0 0000:00000000
00007FFF406C72F6 000000003D099070 0000:00000000
00007FFF406C4506 000000003D0991A0 0000:00000000
00007FFF406E7478 000000003D0992E0 DllUnregisterServer+2888
0000000140A0DD66 000000003D099370 QWinWidget::showCentered+4F9C66
0000000140A0A747 000000003D099730 QWinWidget::showCentered+4F6647
0000000140A1073B 000000003D099D70 QWinWidget::showCentered+4FC63B
0000000140A103B4 000000003D099DF0 QWinWidget::showCentered+4FC2B4
0000000140A10317 000000003D099E70 QWinWidget::showCentered+4FC217
0000000140A10508 000000003D099F00 QWinWidget::showCentered+4FC408
00000001402D583D 000000003D09A350 QWinWidget::qt_metacast+1990ED
00000001402D5455 000000003D09A3B0 QWinWidget::qt_metacast+198D05
00000001408B2C2E 000000003D09F6E0 QWinWidget::showCentered+39EB2E
00000001408B13CC 000000003D09F750 QWinWidget::showCentered+39D2CC
00000001408B1650 000000003D09F8D0 QWinWidget::showCentered+39D550
00000001408AFF63 000000003D09F960 QWinWidget::showCentered+39BE63
00000001408B1B30 000000003D09F9B0 QWinWidget::showCentered+39DA30
0000000140264B35 000000003D09FEF0 QWinWidget::qt_metacast+1283E5
0000000140266A4E 000000003D09FF50 QWinWidget::qt_metacast+12A2FE
00007FFF67CE8364 000000003D09FF80 BaseThreadInitThunk+14
00007FFF685670D1 000000003D09FFD0 RtlUserThreadStart+21

----------------------------------------------------------------------
MAGIX Movie Edit Pro 2016 Plus 30.01.2017 19:42
----------------------------------------------------------------------
CrashDump 20170130_194215_v15.0.0.90.dmp successfully written

Error in module "mxmpeg2_x64.dll" (Load address: 0x00007FFF39AA0000) to address 0x00007FFF39AB18B7 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread (ThreadID: 00002760)
00007fff39ab18af 2a 06 66 0f 38 2a 4e 10
00007fff39ab18b7 > 66 0f 38 2a 56 20 66 0f
00007fff39ab18bf 38 2a 5e 30 66 0f 7f 07

Main Thread
fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ??
0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??

Videodeluxe.exe 17.12.2015 04:12 88a230e7

Memory Allocation
Base:       1.168
PE:       176
Pages:       65.536

PI:       73.656
PI_TEMP_DATA:   13.824
SI:       532.032
SI_TEMP_DATA:   296.480
FSI:       240

Blocks:       0
Temporary:   0
BE:       32.000
PLE:       706.144
BE Pool:       336
PLE Pool:       0
wHdr/inst:   0
B.cache inproc:   94.346.736
B.cache outproc:   0(0)
B.cache mapped:   0(0)
V.cache outproc:   11.059.712(8)
V.cache mapped:   0(8)
Video:       2.534.600(6.773.968/4.239.368)
Bitmap:       0

Video thumbs:   12.788.720(10)
SI Display Cache:   1.730.400
PLE Display Cache:   340.032

Buffer: 0
Pointer: 0

Title:       1.884
Memory GF:       0
Memory GF Zero:       0
Memory GF Zero_Dyn:       0
Memory GF Dyn:       0
Memory TT:       0
Audio Effect:       50
PPE:       0

Video Monitor:   0
malloc/free:   0
DIB:       5.981.864

VP: admin:       1.920
VP+Trans: privateData:       1.544
Transitions::       0

Frame Cache:   0
EXIF:       128
VSW:       0
DVDMAKER:   0
global UI (malloc):   0
global UI (valloc):   100.663.296
NOWAGGLE:   0
MP3 Reader:   0
JPEG buffer:   0

Private Bytes: 628 MByte

TLS:       987
MXGUI:       42.190.510
Sum:       262.561.596

Processor [46] 1895MHz 4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 981 MB Max Used Memory: 998 MB
Free Virtual Memory: 1962 MB Total Virtual Memory: 131072 GB

Call stack:
Address Frame
00007FFF39AB18B7 0000000034448EF0 0000:00000000
00007FFF39AA72F6 0000000034449070 0000:00000000
00007FFF39AA4506 00000000344491A0 0000:00000000
00007FFF39AC7478 00000000344492E0 DllUnregisterServer+2888
0000000140A0DD66 0000000034449370 QWinWidget::showCentered+4F9C66
0000000140A0A747 0000000034449730 QWinWidget::showCentered+4F6647
0000000140A1073B 0000000034449D70 QWinWidget::showCentered+4FC63B
0000000140A103B4 0000000034449DF0 QWinWidget::showCentered+4FC2B4
0000000140A10317 0000000034449E70 QWinWidget::showCentered+4FC217
0000000140A10508 0000000034449F00 QWinWidget::showCentered+4FC408
00000001402D583D 000000003444A350 QWinWidget::qt_metacast+1990ED
00000001402D5455 000000003444A3B0 QWinWidget::qt_metacast+198D05
00000001408B2C2E 000000003444F6E0 QWinWidget::showCentered+39EB2E
00000001408B13CC 000000003444F750 QWinWidget::showCentered+39D2CC
00000001408B1650 000000003444F8D0 QWinWidget::showCentered+39D550
00000001408AFF63 000000003444F960 QWinWidget::showCentered+39BE63
00000001408B1B30 000000003444F9B0 QWinWidget::showCentered+39DA30
0000000140264B35 000000003444FEF0 QWinWidget::qt_metacast+1283E5
0000000140266A4E 000000003444FF50 QWinWidget::qt_metacast+12A2FE
00007FFF67CE8364 000000003444FF80 BaseThreadInitThunk+14
00007FFF685670D1 000000003444FFD0 RtlUserThreadStart+21

----------------------------------------------------------------------
MAGIX Movie Edit Pro 2016 Plus 31.01.2017 09:08
----------------------------------------------------------------------
CrashDump 20170131_090806_v15.0.0.90.dmp successfully written

Error in module "mxmpeg2_x64.dll" (Load address: 0x00007FFF39C00000) to address 0x00007FFF39C118B7 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread (ThreadID: 00003028)
00007fff39c118af 2a 06 66 0f 38 2a 4e 10
00007fff39c118b7 > 66 0f 38 2a 56 20 66 0f
00007fff39c118bf 38 2a 5e 30 66 0f 7f 07

Main Thread
fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ??
0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??

Videodeluxe.exe 17.12.2015 04:12 88a230e7

Memory Allocation
Base:       1.168
PE:       176
Pages:       65.536

PI:       70.928
PI_TEMP_DATA:   13.824
SI:       417.792
SI_TEMP_DATA:   296.480
FSI:       240

Blocks:       0
Temporary:   0
BE:       32.000
PLE:       706.144
BE Pool:       336
PLE Pool:       0
wHdr/inst:   0
B.cache inproc:   94.346.736
B.cache outproc:   0(0)
B.cache mapped:   0(0)
V.cache outproc:   11.059.712(8)
V.cache mapped:   0(8)
Video:       2.534.600(6.773.968/4.239.368)
Bitmap:       0

Video thumbs:   12.788.720(10)
SI Display Cache:   1.730.400
PLE Display Cache:   337.536

Buffer: 0
Pointer: 0

Title:       1.884
Memory GF:       0
Memory GF Zero:       0
Memory GF Zero_Dyn:       0
Memory GF Dyn:       0
Memory TT:       0
Audio Effect:       50
PPE:       0

Video Monitor:   0
malloc/free:   0
DIB:       5.981.864

VP: admin:       1.920
VP+Trans: privateData:       1.248
Transitions::       0

Frame Cache:   0
EXIF:       128
VSW:       0
DVDMAKER:   0
global UI (malloc):   0
global UI (valloc):   100.663.296
NOWAGGLE:   0
MP3 Reader:   0
JPEG buffer:   0

Private Bytes: 627 MByte

TLS:       987
MXGUI:       42.190.510
Sum:       262.441.836

Processor [46] 1895MHz 4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 980 MB Max Used Memory: 998 MB
Free Virtual Memory: 2197 MB Total Virtual Memory: 131072 GB

Call stack:
Address Frame
00007FFF39C118B7 0000000034078EF0 0000:00000000
00007FFF39C072F6 0000000034079070 0000:00000000
00007FFF39C04506 00000000340791A0 0000:00000000
00007FFF39C27478 00000000340792E0 DllUnregisterServer+2888
0000000140A0DD66 0000000034079370 QWinWidget::showCentered+4F9C66
0000000140A0A747 0000000034079730 QWinWidget::showCentered+4F6647
0000000140A1073B 0000000034079D70 QWinWidget::showCentered+4FC63B
0000000140A103B4 0000000034079DF0 QWinWidget::showCentered+4FC2B4
0000000140A10317 0000000034079E70 QWinWidget::showCentered+4FC217
0000000140A10508 0000000034079F00 QWinWidget::showCentered+4FC408
00000001402D583D 000000003407A350 QWinWidget::qt_metacast+1990ED
00000001402D5455 000000003407A3B0 QWinWidget::qt_metacast+198D05
00000001408B2C2E 000000003407F6E0 QWinWidget::showCentered+39EB2E
00000001408B13CC 000000003407F750 QWinWidget::showCentered+39D2CC
00000001408B1650 000000003407F8D0 QWinWidget::showCentered+39D550
00000001408AFF63 000000003407F960 QWinWidget::showCentered+39BE63
00000001408B1B30 000000003407F9B0 QWinWidget::showCentered+39DA30
0000000140264B35 000000003407FEF0 QWinWidget::qt_metacast+1283E5
0000000140266A4E 000000003407FF50 QWinWidget::qt_metacast+12A2FE
00007FFF67CE8364 000000003407FF80 BaseThreadInitThunk+14
00007FFF685670D1 000000003407FFD0 RtlUserThreadStart+21

----------------------------------------------------------------------
MAGIX Movie Edit Pro 2016 Plus 03.02.2017 08:15
----------------------------------------------------------------------
CrashDump 20170203_081540_v15.0.0.107.dmp successfully written

Error in module "mxmpeg2_x64.dll" (Load address: 0x00007FFF3E4F0000) to address 0x00007FFF3E5018B7 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread (ThreadID: 00000428)
00007fff3e5018af 2a 06 66 0f 38 2a 4e 10
00007fff3e5018b7 > 66 0f 38 2a 56 20 66 0f
00007fff3e5018bf 38 2a 5e 30 66 0f 7f 07

Main Thread
fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ??
0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??

videodeluxe.exe 14.12.2016 14:19 95344b12

Memory Allocation
Base:       1.168
PE:       176
Pages:       65.536

PI:       65.472
PI_TEMP_DATA:   13.824
SI:       300.288
SI_TEMP_DATA:   296.480
FSI:       240

Blocks:       0
Temporary:   0
BE:       32.000
PLE:       706.144
BE Pool:       288
PLE Pool:       0
wHdr/inst:   0
B.cache inproc:   93.525.856
B.cache outproc:   0(0)
B.cache mapped:   0(0)
V.cache outproc:   11.059.712(8)
V.cache mapped:   0(8)
Video:       3.225.840(6.773.968/3.548.128)
Bitmap:       0

Video thumbs:   12.788.720(10)
SI Display Cache:   1.730.400
PLE Display Cache:   288.160

Buffer: 0
Pointer: 0

Title:       1.884
Memory GF:       0
Memory GF Zero:       0
Memory GF Zero_Dyn:       0
Memory GF Dyn:       0
Memory TT:       0
Audio Effect:       50
PPE:       0

Video Monitor:   0
malloc/free:   0
DIB:       5.979.656

VP: admin:       1.920
VP+Trans: privateData:       952
Transitions::       0

Frame Cache:   0
EXIF:       96
VSW:       0
DVDMAKER:   0
global UI (malloc):   0
global UI (valloc):   100.663.296
NOWAGGLE:   0
MP3 Reader:   0
JPEG buffer:   0

Private Bytes: 622 MByte

TLS:       988
MXGUI:       42.141.504
Sum:       262.068.926

Processor [46] 1896MHz 4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 941 MB Max Used Memory: 941 MB
Free Virtual Memory: 3099 MB Total Virtual Memory: 131072 GB

Call stack:
Address Frame
00007FFF3E5018B7 0000000034098EF0 0000:00000000
00007FFF3E4F72F6 0000000034099070 0000:00000000
00007FFF3E4F4506 00000000340991A0 0000:00000000
00007FFF3E517478 00000000340992E0 DllUnregisterServer+2888
0000000140A13656 0000000034099370 QWinWidget::showCentered+4F97D6
0000000140A10037 0000000034099730 QWinWidget::showCentered+4F61B7
0000000140A1602B 0000000034099D70 QWinWidget::showCentered+4FC1AB
0000000140A15CA4 0000000034099DF0 QWinWidget::showCentered+4FBE24
0000000140A15C07 0000000034099E70 QWinWidget::showCentered+4FBD87
0000000140A15DF8 0000000034099F00 QWinWidget::showCentered+4FBF78
00000001402D4EBD 000000003409A350 QWinWidget::qt_metacast+198CAD
00000001402D4AD5 000000003409A3B0 QWinWidget::qt_metacast+1988C5
00000001408B888E 000000003409F6E0 QWinWidget::showCentered+39EA0E
00000001408B702C 000000003409F750 QWinWidget::showCentered+39D1AC
00000001408B72B0 000000003409F8D0 QWinWidget::showCentered+39D430
00000001408B5BB3 000000003409F960 QWinWidget::showCentered+39BD33
00000001408B7790 000000003409F9B0 QWinWidget::showCentered+39D910
0000000140264C45 000000003409FEF0 QWinWidget::qt_metacast+128A35
000000014026699E 000000003409FF50 QWinWidget::qt_metacast+12A78E
00007FFF67CE8364 000000003409FF80 BaseThreadInitThunk+14
00007FFF685670D1 000000003409FFD0 RtlUserThreadStart+21

----------------------------------------------------------------------
MAGIX Movie Edit Pro 2016 Plus 05.02.2017 13:00
----------------------------------------------------------------------
CrashDump 20170205_130058_v15.0.0.107.dmp successfully written

Error in module "mxmpeg2_x64.dll" (Load address: 0x00007FFF370C0000) to address 0x00007FFF370D18B7 (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread (ThreadID: 0000185c)
00007fff370d18af 2a 06 66 0f 38 2a 4e 10
00007fff370d18b7 > 66 0f 38 2a 56 20 66 0f
00007fff370d18bf 38 2a 5e 30 66 0f 7f 07

Main Thread
fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ??
0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ??
0000000000000008 ?? ?? ?? ?? ?? ?? ?? ??

videodeluxe.exe 14.12.2016 14:19 95344b12

Memory Allocation
Base:       1.168
PE:       176
Pages:       65.536

PI:       73.656
PI_TEMP_DATA:   13.824
SI:       532.032
SI_TEMP_DATA:   296.480
FSI:       240

Blocks:       0
Temporary:   0
BE:       32.000
PLE:       706.288
BE Pool:       336
PLE Pool:       0
wHdr/inst:   0
B.cache inproc:   94.346.736
B.cache outproc:   0(0)
B.cache mapped:   0(0)
V.cache outproc:   17.972.032(13)
V.cache mapped:   0(13)
Video:       2.534.600(6.773.968/4.239.368)
Bitmap:       0

Video thumbs:   20.565.520(15)
SI Display Cache:   1.730.400
PLE Display Cache:   332.544

Buffer: 0
Pointer: 0

Title:       1.884
Memory GF:       0
Memory GF Zero:       0
Memory GF Zero_Dyn:       0
Memory GF Dyn:       0
Memory TT:       0
Audio Effect:       50
PPE:       0

Video Monitor:   0
malloc/free:   0
DIB:       5.981.864

VP: admin:       2.400
VP+Trans: privateData:       1.544
Transitions::       0

Frame Cache:   0
EXIF:       128
VSW:       0
DVDMAKER:   0
global UI (malloc):   0
global UI (valloc):   100.663.296
NOWAGGLE:   0
MP3 Reader:   0
JPEG buffer:   0

Private Bytes: 631 MByte

TLS:       988
MXGUI:       42.141.504
Sum:       270.284.318

Processor [46] 1895MHz 4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 969 MB Max Used Memory: 1010 MB
Free Virtual Memory: 3281 MB Total Virtual Memory: 131072 GB

Call stack:
Address Frame
00007FFF370D18B7 000000003CBF8EF0 0000:00000000
00007FFF370C72F6 000000003CBF9070 0000:00000000
00007FFF370C4506 000000003CBF91A0 0000:00000000
00007FFF370E7478 000000003CBF92E0 DllUnregisterServer+2888
0000000140A13656 000000003CBF9370 QWinWidget::showCentered+4F97D6
0000000140A10037 000000003CBF9730 QWinWidget::showCentered+4F61B7
0000000140A1602B 000000003CBF9D70 QWinWidget::showCentered+4FC1AB
0000000140A15CA4 000000003CBF9DF0 QWinWidget::showCentered+4FBE24
0000000140A15C07 000000003CBF9E70 QWinWidget::showCentered+4FBD87
0000000140A15DF8 000000003CBF9F00 QWinWidget::showCentered+4FBF78
00000001402D4EBD 000000003CBFA350 QWinWidget::qt_metacast+198CAD
00000001402D4AD5 000000003CBFA3B0 QWinWidget::qt_metacast+1988C5
00000001408B888E 000000003CBFF6E0 QWinWidget::showCentered+39EA0E
00000001408B702C 000000003CBFF750 QWinWidget::showCentered+39D1AC
00000001408B72B0 000000003CBFF8D0 QWinWidget::showCentered+39D430
00000001408B5BB3 000000003CBFF960 QWinWidget::showCentered+39BD33
00000001408B7790 000000003CBFF9B0 QWinWidget::showCentered+39D910
0000000140264C45 000000003CBFFEF0 QWinWidget::qt_metacast+128A35
000000014026699E 000000003CBFFF50 QWinWidget::qt_metacast+12A78E
00007FFF67CE8364 000000003CBFFF80 BaseThreadInitThunk+14
00007FFF685670D1 000000003CBFFFD0 RtlUserThreadStart+21

Daneane71 wrote on 2/5/2017, 1:16 PM

Daneane71 wrote on 2/5/2017, 1:17 PM

This is the most recent crash notification. In addition to crashing, sometimes the program freezes up after a crash and I have to use Task Manager to shut it down.

johnebaker wrote on 2/5/2017, 2:21 PM

Hi Daneane71

Thanks for the full error log - the common error through the later crashes is:

. . . Error in module "mxmpeg2_x64.dll" (Load address: 0x00007FFF370C0000) to address 0x00007FFF370D18B7 (Exception 0xc0000005 "ACCESS_VIOLATION") . . . .

Are you using the 'Create proxy files' option in the projects settings?

As emmrecs has suggested can provide MediaInfo data on one of the video files that causes the crash.

What setting did you select in MovAvi for the conversion.

John EB

Daneane71 wrote on 2/5/2017, 2:42 PM

Hello,

I wasn't using the proxy setting, however I just turned it on.

I selected mp4 for the MovAvi conversion.

This is the tree view report using MediaInfo and using the one mov file I converted to mp4.

General

Count :325

Count of stream of this kind :1

Kind of stream :General

Stream identifier :0

Inform :2.36 KiB

Complete name :G:\2012\2-5-2012\P1010952_mp4.HDP

Folder name :G:\2012\2-5-2012

File name :P1010952_mp4

File extension :HDP

File size :2412

File size :2.36 KiB

File size :2 KiB

File size :2.4 KiB

File size :2.36 KiB

File size :2.355 KiB

Stream size :2412

Stream size :2.36 KiB (100%)

Stream size :2 KiB

Stream size :2.4 KiB

Stream size :2.36 KiB

Stream size :2.355 KiB

Stream size :2.36 KiB (100%)

Proportion of this stream :1.00000

File creation date :UTC 2017-01-28 20:04:09.714

File creation date (local) :2017-01-28 15:04:09.714

File last modification date :UTC 2017-02-05 20:31:44.213

File last modification date (local) :2017-02-05 15:31:44.213

emmrecs wrote on 2/5/2017, 3:21 PM

Daneane, unfortunately you have pointed MediaInfo to the .hdp file, rather than the original video file! (See the file name on the report line "Complete name :G:\2012\2-5-2012\P1010952_mp4.HDP")

We need the report on the file that ends .mp4, not mp4.HDP.

johnebaker wrote on 2/5/2017, 3:31 PM

Hi Daneane71

. . . . Complete name :G:\2012\2-5-2012\P1010952_mp4.HDP . . . .

Is this the file you are trying to load to the timeline? If so then you are loading the wrong file.

The .HDP file is a temporary file that MEP creates when you add the mp4 to the timeline. I am guessing that you do not have file extensions visible in Windows Explorer - in which case the file to analyse, and loading into MEP, will appear as P1010952.

In Windows Explorer and the view set to Large icon view then you should see a still frame from the video for the file icon.

If you have windows explorer set to Details view then under the type column you should see mp4 video on the same line as the video name.

John EB

Daneane71 wrote on 2/8/2017, 6:33 AM

This is the data on the original mov. file before I converted it to mp4

General
Complete name : G:\2012\2-5-2012\P1010952.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 2007.09.04 (qt /pana)
File size : 60.3 MiB
Duration : 28 s 0 ms
Overall bit rate mode : Variable
Overall bit rate : 18.1 Mb/s
Encoded date : UTC 2012-01-29 18:31:49
Tagged date : UTC 2012-01-29 18:31:49
Writing library : pana
IsTruncated : Yes

Video
ID : 1
Format : JPEG
Codec ID : jpeg
Duration : 28 s 0 ms
Bit rate mode : Variable
Bit rate : 17.6 Mb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.635
Stream size : 58.6 MiB (97%)
Language : English
Encoded date : UTC 2012-01-29 18:31:49
Tagged date : UTC 2012-01-29 18:31:49

Audio
ID : 2
Format : PCM
Format settings, Endianness : Big
Format settings, Sign : Signed
Codec ID : twos
Duration : 28 s 0 ms
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 1 channel
Sampling rate : 16.0 kHz
Bit depth : 16 bits
Stream size : 875 KiB (1%)
Language : English
Encoded date : UTC 2012-01-29 18:31:49
Tagged date : UTC 2012-01-29 18:31:49

Daneane71 wrote on 2/8/2017, 6:39 AM

And here is the corrected mp4 video data (thank you for the guidance!)

General
Complete name : G:\2012\2-5-2012\P1010952.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/mp41)
File size : 14.7 MiB
Duration : 28 s 0 ms
Overall bit rate mode : Constant
Overall bit rate : 4 419 kb/s
Encoded date : UTC 2012-01-29 18:31:49
Tagged date : UTC 2012-01-29 18:31:49
Writing application : Lavf57.56.100

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 1 frame
Format settings, GOP : M=1, N=25
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 28 s 0 ms
Bit rate mode : Constant
Bit rate : 4 240 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.153
Stream size : 14.1 MiB (95%)
Language : English
Encoded date : UTC 2012-01-29 18:31:49
Tagged date : UTC 2012-01-29 18:31:49

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 27 s 934 ms
Bit rate mode : Constant
Bit rate : 192 kb/s
Channel(s) : 2 channels

Daneane71 wrote on 2/8/2017, 6:42 AM

. . . Complete name :G:\2012\2-5-2012\P1010952_mp4.HDP . . . .

Is this the file you are trying to load to the timeline? If so then you are loading the wrong file.

John EB

No, it's the video file without the HDP extension on the file name that I placed into the movie.

johnebaker wrote on 2/8/2017, 7:12 AM

Hi Daneane71

Can you post the MediaInfo data for the video file please.

Also try deleting any proxy files created, HDP and H0 files related to the clip you are adding to the timeline - if any one of these is corrupt then it could cause the problem.

John EB

Daneane71 wrote on 2/8/2017, 8:36 AM

I thought I did post the metadata info for the file. Didn't I?

johnebaker wrote on 2/8/2017, 2:31 PM

Hi Daneane71

Yes you did - for some reason it was not displayed when I looked at the post. 😟

The MP4 data does not show what the Audio sampling rate is, however in the MOV file data I see that it is not a standard sampling rate ie it is 16 kHz, the standards being 44.1 or 48 kHz which MEP will accept.

Try converting the MOV file again using MovAvi but change the MP4 conversion audio settings to the same as those shown below

Your dialog may look slightly different, the above is from version 15.

Then load this converted file into a new porject in MEP>

HTH

John EB

Daneane71 wrote on 2/10/2017, 7:10 AM

I'm cautiously optimistic... I followed your instructions on the video conversion and started a new movie. I dare say so far so good!!! I'm going to keep adding effects and other media to ensure that the issue was the mp4 conversion. I thank you so much!!!