Constant crashing

nathan-hunter wrote on 7/24/2020, 1:58 PM

I recently upgraded to premium 2021, very happy at first, great offer etc. Then i attempted to make some noise(as i am a complete noob at this sort of thing), whilst making noise the program will just crash and restart with most of the track not there, as constant i as do save, it does the same thing over and over again. I have monitored my pc , no spikes at cpu or ram. I have gone from really enjoying this product to utter disappointment with it.

 

Any help would be appreiciated :)

Comments

johnebaker wrote on 7/24/2020, 4:44 PM

@nathan-hunter

Hi and welcome to the forum.

More information on what you were actually doing when the crash occurs would help, are you being afflicted by items 6 and 13 in this bug list?

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

nathan-hunter wrote on 7/26/2020, 10:34 AM

Hi John,

Thanks for your reply,

@nathan-hunter

Hi and welcome to the forum.

More information on what you were actually doing when the crash occurs would help, are you being afflicted by items 6 and 13 in this bug list?

John EB

Yes it seems to be those two issues, along with others which happen when using instruments it just shuts down randomly, no message , nothing, then restarts. I am saving manually , as i dont think the auto save is any good, esp when a random crash occurs.

I must admit John it is hard to pin point when it happens as it is so random, I know i am due a pc upgrade, but i honesly dont think that is the issue, as mentioned in previous post , no spikes etc.

It is getting to a point where i am thinking , "what a waste of money", it is so frustrating to say the least :(

PC Specs

Intel i5 4690K

8 Gig DDR3

GTX 1070

Akai MPK Mini 2

 

Thanks again for your help :)