change closed email address registered with Audio Cleaning Lab 16

Allen-Thomas6530 wrote on 6/3/2022, 3:23 AM

I have a new computer on which i have installed Audio Cleaning Lab 16 Deluxe. On the old PC i was registered with Magix with a closed email account that i no longer get to. How can i change to my new email as every time i go to register with the serial number it tells me that number already has a registration. I have a problem that i can record on sound connected to the PC but not sound from the PC. The 'Search Channel Again' button is faded out and does not respond.

I have windows 11 and use the speakers and monitor for the PC on a Samsung TV

Comments

SP. wrote on 6/3/2022, 3:35 AM

@Allen-Thomas6530 You can still enter the old e-mail address to register you software. It should work fine. To change your e-mail address you need visit your customer account here and log in with your old e-mail and password, then change the e-mail in the settings. https://www.magix.com/int/support/my-service-center/

To record sound from your PC you usually need to enable the sound device "Stereo Mix" or "What U Hear".https://thegeekpage.com/stereo-mix/ And you need to play back sound through the internal sound device (the sound chip on your motherboard). Left click on the loudspeaker icon in the taskbar to change the playback device to something like "Realtek Digital Output". If you playback through your monitors or a different audio device it often will not work.