Cannot reinstall Movie Edit Pro Premium (2022)

graham_themoor wrote on 6/30/2023, 11:08 AM

I cannot reinstall the above software after uninstalling it to try MAGIX Movie Studio 2023. It states that an error occurred while attempting to create the directory c:\Users\Public\Documents\MAGIX.

I am using Windows 11 on a recently updated PC. Can anyone help me? Thank you in advance.

Graham

Comments

johnebaker wrote on 6/30/2023, 2:27 PM

@graham_themoor

Hi

Try disabling your Antivirus's Realtime/Folder/Ransomware protection feature and install the program, some AV's are known to interfere with the installation process, this can be turned on a gain following a successful install.

If that fails then right click the installer and select Run as Administrator and try again

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

graham_themoor wrote on 7/1/2023, 6:11 AM

Hi John, thank you for your reply. I have managed to install the software but I now have issues with installing the extras. I know that it is not my PC because I have just downloaded another program successfully. Further help will be gratefully received.

Thank you in advance. Graham.

graham_themoor wrote on 7/1/2023, 6:34 AM

Hi John, you can stand down now, thank you. The problem has been solved and everything is now fully installed. It was to do with the Ransomware setting on Windows Defender, which I changed, thinking it would be OK. Doh!! It is strange though how it finally allowed me to download the software but not the extras.

Graham