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emmrecs wrote on 12/15/2019, 8:27 AM

@steph-Mensa-Annan

Welcome to the Magix forums.

These forums are provided by Magix for user to user interaction, they are not a link to Magix Support.

The nature of your problem is such that only Magix Support are likely to be able to offer you any chance of resolving this. If you really cannot remember the email address you used you will need to provide evidence of your purchase of the app in order to solve this, I suspect.

HTH

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam