Cannot Install Movie Studio 2025 Platinum: Error-1

Information-Systems wrote on 10/30/2024, 10:26 AM

I was moving the software to a new machine, so I logged into my account and deactivated the license on the old machine. When installing on the new machine (Win 11 Enterprise 24H2), it fails consistently with Error-1. Here's what I have done thus far to try and resolve this error, without success...

1. Uninstalled anti-malware package and rebooted (Cortex XDR)
2. Disabled Windows Firewall
3. Checked boxes for TLS 1.0 through 1.3 in Internet Options
4. Changed BITS service from Manual to Automatic and then started the service.

I've also included the following screen cap of the error message I receive when it's attempting installation.

Does anyone else have any other ideas?

Comments

johnebaker wrote on 10/30/2024, 12:41 PM

@Information-Systems

Did you disable, temporarily, the Windows Defender Ransomware protection feature?

If not, then try installing again with this off.

John EB
Forum Moderator

Bol wrote on 10/30/2024, 5:31 PM

@Information-Systems

Hello,

Your error code sounds familiar to me. If you click OK, Pro X16 will continue to be installed. You can then start Pro X 16 working.

You are probably wondering what exactly Vimapp.Capture.Ap_1.0.xx means. This is used for Audio or Video recording.

HTH
Rob

Information-Systems wrote on 10/31/2024, 12:46 PM

@Information-Systems

Hi

Did you disable, temporarily, the Windows Defender Ransomware protection feature?

If not, then try installing again with this off.

John EB
Forum Moderator

Thank you very much to you and Rob for taking the time to reply to me, John. While the Ransomware protection feature wasn't active, I dug into the security side and turned off *everything* temporarily. Once that was done, it ran successfully. I appreciate Microsoft trying to keep us all safe, but still...heh

k9vet wrote on 10/31/2024, 1:03 PM

I paid 49.99 to install Movie Studio 2025 on one computer. But I cannot activate it because the serial number box does not show P3. Only P. Also, I paid another 49.99 to install on my second computer and this one has the same issue: no P3 box. What can I do to get my partial refund and how can I activate both programs?

johnebaker wrote on 10/31/2024, 2:25 PM

@k9vet

The registration number box shows as a prefix to indicate the serial format, ie P3-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx where x represents a number, enter the whole serial number including the P3-

Depending on where you purchased you may have a coupon code which is a sequence of numbers and letters - to get the serial number, by email, redeem the coupon here.

HTH

John EB
Forum Moderator

k9vet wrote on 10/31/2024, 3:29 PM

The program won't let me type in P3 at all; only numbers. I don't know how to fix this!

CubeAce wrote on 10/31/2024, 7:02 PM

@k9vet

Hi.

Don't type the the number but highlight, copy and paste the number.

Ray.

Bol wrote on 11/1/2024, 8:37 AM

@Information-Systems

Hi,

I am pleased to hear that your problem has been solved. Thank👍 you for your feedback.

One more thing. I completely forgot to mention that I had to disable Memory Integrity via Windows Security. I have had problems with this more than once. That is why I have disabled it for good.

Dutch example

HTH
Rob