Cannot insert .jpg file after update

YEN-JUNG-KUO wrote on 1/23/2022, 6:24 PM

After the newest update, I cannot insert any jpg file into the track.

It says the file format cannot be read by Magix Music Maker.

But mp3 or wav is OK.

Removing the program and reinstallation cannot solve this problem...

Thank you.

Comments

johnebaker wrote on 1/24/2022, 1:40 PM

@YEN-JUNG-KUO

Hi

. . . .  I cannot insert any jpg file into the track. . . . But mp3 or wav is OK. . . . .

JPG is an image file format not an audio file and is not supported by Music Maker.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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YEN-JUNG-KUO wrote on 1/24/2022, 2:49 PM

I've used Music Maker to make video clips for a long time. It supported JPG in previous versions……

Jeremy-Hayes wrote on 3/6/2022, 12:34 PM

I guess they dont care to respond to this.

 

Jeremy-Hayes wrote on 3/6/2022, 12:35 PM

This company has TERRIBLE support. Half of the features do not work.

Graham-Hawker wrote on 3/6/2022, 12:53 PM

I guess they dont care to respond to this.

Magix don't post here it's a user forum. The support options work quite well in my experience if you choose to use them.

SP. wrote on 3/6/2022, 2:31 PM

@Jeremy-Hayes You can import 24 Bit BMP images fine. JPEG doesn't work.