Cannot connect New Blue to Movie Studio after moving to new laptop

Derek-Norman wrote on 9/18/2023, 3:06 PM

I cannot connect New Blue to Movie Studio 2022 after moving to new laptop. The code I was given to use when I first made the purchase no longer works when I try to connect now - saying it's already been redeemed. Maybe I'm not doing it right because it's been some time since I first made the purchases and installed them previously. But basically, I was able to install and register/activate both Movie Studio and the New Blue suite onto the new laptop with no issues. But I need the stylizers/filters/titler connected to my Movie Studio.

Edition    Windows 11 Home
Version    21H2
Installed on    ‎3/‎19/‎2022
OS build    22000.652

Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz   1.80 GHz

Intel UHD 620 graphics card

Movie Studio 2022 Suite version 21.0.2.138 (UDP3)

Comments

johnebaker wrote on 9/19/2023, 2:50 AM

@Derek-Norman

Hi

. . . . The code I was given to use when I first made the purchase no longer works when I try to connect now - saying it's already been redeemed. . . .

This would suggest you are trying to redeem a voucher/coupon code for the NB plugin - this you can only use once, however you should have a received a serial number once the voucher has been redeemed.

You may also be able to find your NB serial number in your accout at NewBlue that you created on first activation.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.