Since purchasing Movie Studio 2023 Suite I have never been able to burn my movies to: DVD, Blu-ray or AVHD. I always get errors. errors which I never got on my previous version of Magix (Movie Edit pro 2014).
Device Spec:
Processor 11th Gen Intel(R) Core(TM) i7-11700T @ 1.40GHz 1.39 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID Removed by Moderator
Product ID Removed by Moderator
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Windows Spec:
Edition Windows 11 Home
Version 21H2
Installed on 15/08/2022
OS build 22000.1219
Experience Windows Feature Experience Pack 1000.22000.1219.0
Movie Suite Version:
22.0.3.167 (UDP3)UG Code 8474 KA1
I have my All my Error log information available, but please find a snippet below when trying to burn to DVD (not sure if same error for All disc burning):
Error Log:
2022/12/06 09:53:52 [INFO] [UserAction]: Start MAGIX Video deluxe Plus(22.0.3.167)
2022/12/06 09:53:52 [INFO] [_Common]: DllPool::Host = true
2022/12/06 09:53:52 [INFO] [SystemInfo]: **************************************************************************************
2022/12/06 09:53:52 [INFO] [SystemInfo]:
2022/12/06 09:53:52 [INFO] [SystemInfo]: -- Intel(R) UHD Graphics 750 --
2022/12/06 09:53:52 [INFO] [SystemInfo]: MX ID: 0x11929
2022/12/06 09:53:52 [INFO] [SystemInfo]: DXGI description: Intel(R) UHD Graphics 750
2022/12/06 09:53:52 [INFO] [SystemInfo]: LUID: 0x0:0x11929
2022/12/06 09:53:52 [INFO] [SystemInfo]: Vendor: 0x8086
2022/12/06 09:53:52 [INFO] [SystemInfo]: ID/SubSys/Rev: 0x4c8a, 0x885e103c, 0x4
2022/12/06 09:53:52 [INFO] [SystemInfo]: Memory: 0.125 / 0 / 7.8529 GB (video/system/shared)
2022/12/06 09:53:52 [INFO] [SystemInfo]: Flags: 0
2022/12/06 09:53:52 [INFO] [SystemInfo]:
2022/12/06 09:53:52 [INFO] [SystemInfo]:
2022/12/06 09:53:52 [INFO] [SystemInfo]: -- NVIDIA GeForce MX350 --
2022/12/06 09:53:52 [INFO] [SystemInfo]: MX ID: 0x11c04
2022/12/06 09:53:52 [INFO] [SystemInfo]: DXGI description: NVIDIA GeForce MX350
2022/12/06 09:53:52 [INFO] [SystemInfo]: LUID: 0x0:0x11c04
2022/12/06 09:53:52 [INFO] [SystemInfo]: Vendor: 0x10de
2022/12/06 09:53:52 [INFO] [SystemInfo]: ID/SubSys/Rev: 0x1c94, 0x885e103c, 0xa1
2022/12/06 09:53:52 [INFO] [SystemInfo]: Memory: 3.9295 / 0 / 7.8529 GB (video/system/shared)
2022/12/06 09:53:52 [INFO] [SystemInfo]: Flags: 0
2022/12/06 09:53:52 [INFO] [SystemInfo]:
2022/12/06 09:53:52 [INFO] [SystemInfo]:
2022/12/06 09:53:52 [INFO] [SystemInfo]: -- Microsoft WARP device --
2022/12/06 09:53:52 [INFO] [SystemInfo]: MX ID: 0x11b9b
2022/12/06 09:53:52 [INFO] [SystemInfo]: DXGI description: Microsoft Basic Render Driver
2022/12/06 09:53:52 [INFO] [SystemInfo]: LUID: 0x0:0x11b9b
2022/12/06 09:53:52 [INFO] [SystemInfo]: Vendor: 0x1414
2022/12/06 09:53:52 [INFO] [SystemInfo]: ID/SubSys/Rev: 0x8c, 0x0, 0x0
2022/12/06 09:53:52 [INFO] [SystemInfo]: Memory: 0 / 0 / 7.8529 GB (video/system/shared)
2022/12/06 09:53:52 [INFO] [SystemInfo]: Flags: 2
2022/12/06 09:53:52 [INFO] [SystemInfo]:
2022/12/06 09:53:52 [INFO] [SystemInfo]: **************************************************************************************
2022/12/06 09:53:52 [INFO] [SystemInfo]: User QT GUI is not defined.
2022/12/06 09:53:52 [INFO] [SystemInfo]: Qt GUI renderer not explicitly set.
2022/12/06 09:53:52 [INFO] [SystemInfo]: setting up pool sizes...
2022/12/06 09:53:52 [INFO] [SystemInfo]: engine adapter 0x0000000000011B9B: 7.85 GB (8431953920)
2022/12/06 09:53:52 [INFO] [SystemInfo]: engineFramePoolSize - 1.88 GB
2022/12/06 09:53:52 [INFO] [SystemInfo]: defaultBufferPoolSize - 345.73 MB (362525423)
2022/12/06 09:53:52 [INFO] [SystemInfo]: defaultTexture1DPoolSize - 86.43 MB
2022/12/06 09:53:52 [INFO] [SystemInfo]: outCachePoolSize - 2.11 GB
2022/12/06 09:53:52 [INFO] [SystemInfo]: readerCachePoolSize - 1.69 GB
2022/12/06 09:53:52 [INFO] [SystemInfo]: bitmapCachePoolSize - 864.33 MB
2022/12/06 09:53:52 [INFO] [SystemInfo]: stagingTexturePoolSize - 1.11 GB
2022/12/06 09:53:52 [INFO] [SystemInfo]: ... end setting up pool sizes
2022/12/06 09:53:52 [INFO] [SystemInfo]: initializing MxGpuDevice...
2022/12/06 09:53:52 [INFO] [SystemInfo]: found DX12 support - initializing MultiGPU
2022/12/06 09:53:52 [INFO] [SystemInfo]: create DX12 device. feature level=49408, HRESULT=0
2022/12/06 09:53:52 [INFO] [SystemInfo]: create DX11 device. HRESULT=0
2022/12/06 09:53:52 [INFO] [SystemInfo]: setting private data - . HRESULT=0
2022/12/06 09:53:52 [INFO] [SystemInfo]: CreateDevice: switching multithread protection ON
2022/12/06 09:53:52 [INFO] [SystemInfo]: IDXGIAdapter4: isSoftware 1
2022/12/06 09:53:52 [INFO] [SystemInfo]: IDXGIAdapter4: is ACG compatible 1
2022/12/06 09:53:52 [INFO] [SystemInfo]: IDXGIAdapter4: has monitored fences 1
2022/12/06 09:53:52 [INFO] [SystemInfo]: IDXGIAdapter4: has non monitored fences 0
2022/12/06 09:53:52 [INFO] [SystemInfo]: IDXGIAdapter4: has keyed mutex conformance 1
2022/12/06 09:53:52 [INFO] [SystemInfo]: .. end initializing MxGpuDevice
2022/12/06 09:53:52 [INFO] [SystemInfo]: CreateReaderPool() - creating reader pool on adapter 0x0000000000011B9B with size 1.69 GB
2022/12/06 09:53:52 [INFO] [_Common]: Initial GPU adapter [#0x11b9b]: Microsoft WARP device
2022/12/06 09:53:52 [INFO] [_Common]: Initial video mode: Standard mode (Direct3D, hardware acceleration)
2022/12/06 09:53:53 [INFO] [MxQt]: create QtDialog: Mainscreen/VolumeFaderDlg/VolumeFaderDlg.qml
2022/12/06 09:53:59 [INFO] [_Common]: RegisterApplicationForRestart()=Result=0
2022/12/06 09:53:59 [INFO] [MxQt]: create QtDialog: Dialogs/StartDialog2/StartDialog2.qml, status of bSuccess = 1
2022/12/06 09:54:18 [INFO] [MxQt]: destroy QtDialog: Dialogs/StartDialog2/StartDialog2.qml
2022/12/06 09:54:22 [INFO] [UserAction]: Switch explorer subpage to david
2022/12/06 09:54:24 [INFO] [UserAction]: Switch explorer subpage to My media
2022/12/06 09:54:25 [INFO] [UserAction]: Switch explorer subpage to Computer
2022/12/06 09:55:31 [INFO] [UserAction]: Switch explorer subpage to Computer
2022/12/06 09:55:53 [INFO] [UserAction]: Switch main tab to Brenntab
2022/12/06 09:56:07 [INFO] [DiscMaker]: BurnSupport: 1 device(s) found
2022/12/06 09:56:10 [INFO] [UserAction]: Save project Winter wonderland DVD tester.MVP..
2022/12/06 09:56:10 [INFO] [UserAction]: ..succeeded
2022/12/06 09:56:11 [WARNING] [DiscMaker]: setting no speed limit
2022/12/06 09:56:11 [WARNING] [DiscMaker]: DBK CBurnDevSupport::InvalidateDiscInfo(): 16 - burn support - invalid device.
2022/12/06 09:56:13 [FATAL] [DiscMaker]: !!! AVSDK ReadRecorderDiscInfo() calling AvVolMountDev(): 208 - disc is not empty !!!
2022/12/06 09:57:11 [FATAL] [DiscMaker]: !!! AVSDK ReadRecorderDiscInfo() calling AvVolMountDev(): 208 - disc is not empty !!!
2022/12/06 09:59:19 [INFO] [DiscMaker]: Step 1 of 5, Encoding movie 1 ...
2022/12/06 09:59:19 [ERROR] [DiscMaker]: ConfigureSplitter: cannot set double layer split point0
2022/12/06 09:59:19 [INFO] [_Common]: Export Segments:
1: 00:00:00 to 03:10:08 len=03:10:08 mode=Render
2022/12/06 09:59:19 [FATAL] [MPEGIntel]: VideoEncoderBase::Initialize: CreateEncoder failed with DP4 errno=0x0410044E: Error 1102: sdk query io surfaces(fall back to SW encoding)
2022/12/06 09:59:19 [FATAL] [MPEGIntel]: VideoEncoderBase::Initialize: CreateEncoder failed with DP4 errno=0x0410044E: Error 1102: sdk query io surfaces(fall back to SW encoding)
2022/12/06 09:59:19 [INFO] [_Common]: Export with ImportDevice("Microsoft WARP device"); EngineDevice("Microsoft WARP device"); and ExportDevice("CPU" - fallback for "Microsoft WARP device") rendering to C:\Users\david\OneDrive\Documents\MAGIX\Movie Studio 2023 Suite\Disc Images\AVCHD Image Winter_wonderland_DVD_tester\BDMV\STREAM\00000.m2ts started (MxMpeg4Intel-AVCHD\AVCHD_1920x1080i_25FPS_PAL_DEFAULT.prs|1920x1080i|1.77778|25 FPS|16000 kbit/s||2 CHN|48000 Hz|384 kbit/s)
2022/12/06 09:59:19 [INFO] [_Common]: Export with ImportDevice("Microsoft WARP device"); EngineDevice("Microsoft WARP device"); and ExportDevice("CPU" - fallback for "Microsoft WARP device") rendering to C:\Users\david\OneDrive\Documents\MAGIX\Movie Studio 2023 Suite\Disc Images\AVCHD Image Winter_wonderland_DVD_tester\BDMV\STREAM\00000.m2ts started (MxMpeg4Intel-AVCHD\AVCHD_1920x1080i_25FPS_PAL_DEFAULT.prs|1920x1080i|1.77778|25 FPS|16000 kbit/s||2 CHN|48000 Hz|384 kbit/s)
2022/12/06 10:06:29 [INFO] [_Common]: Export 190.3s finished successful (Duration=429.3s)
2022/12/06 10:06:29 [INFO] [DiscMaker]: Step 1 done
2022/12/06 10:06:29 [INFO] [DiscMaker]: Step 2 of 5, Encoding movie menu...
2022/12/06 10:06:29 [INFO] [DiscMaker]: ConvertBitmapToMPEGForMenu: BitmapResolution=1920x1080
2022/12/06 10:06:29 [FATAL] [MPEGIntel]: VideoEncoderBase::Initialize: CreateEncoder failed with DP4 errno=0x0410044E(fall back to SW encoding)
2022/12/06 10:06:29 [FATAL] [MPEGIntel]: VideoEncoderBase::Initialize: CreateEncoder failed with DP4 errno=0x0410044E(fall back to SW encoding)
2022/12/06 10:06:29 [INFO] [DiscMaker]: Step 2 done
2022/12/06 10:06:29 [INFO] [DiscMaker]: Step 3 of 5, Encoding chapter menu 1 ...
2022/12/06 10:06:29 [INFO] [DiscMaker]: Step 3 done
2022/12/06 10:06:29 [INFO] [DiscMaker]: ConvertMovie() - encoded file: C:\Users\david\OneDrive\Documents\MAGIX\Movie Studio 2023 Suite\Disc Images\AVCHD Image Winter_wonderland_DVD_tester\BDMV\STREAM\00000.m2ts
2022/12/06 10:06:29 [INFO] [DiscMaker]: Step 4 of 5, Creating DVD image...
2022/12/06 10:06:29 [INFO] [DiscMaker]: Step 4 done
2022/12/06 10:06:32 [INFO] [DiscMaker]: Step 5 of 5
2022/12/06 10:06:32 [INFO] [DiscMaker]: Step 5 done
2022/12/06 10:06:32 [ERROR] [DiscMaker]: AVSDK Message - Cannot get device/media specific information -> functionality is not provided by device or by system
2022/12/06 10:06:32 [INFO] [DiscMaker]: Step 5 of 5
2022/12/06 10:06:32 [INFO] [DiscMaker]: Step 5 done
2022/12/06 10:06:32 [INFO] [DiscMaker]: Step 5 of 5
2022/12/06 10:06:32 [ERROR] [DiscMaker]: AVSDK Message - Cannot get device/media specific information -> functionality is not provided by device or by system
2022/12/06 10:06:32 [INFO] [DiscMaker]: AVSDK Message - Recording volume ...
2022/12/06 10:06:32 [INFO] [DiscMaker]: AVSDK Message - Recording -> setting layer boundary address for DVD+R DL ...
2022/12/06 10:07:32 [INFO] [DiscMaker]: AVSDK Status - Begin operation Recording 198048 sectors/frames
2022/12/06 10:07:32 [INFO] [DiscMaker]: AVSDK Message - Recording -> writing data ...
2022/12/06 10:07:32 [INFO] [DiscMaker]: wrote LeadIn, start DataCopy
2022/12/06 10:07:35 [ERROR] [DiscMaker]: AVSDK Message - Cannot write to disc -> Logical block address out of range (SK/ASC/ASCQ 05/21/02)
2022/12/06 10:07:45 [ERROR] [DiscMaker]: AVSDK Message - Cannot write or close track -> Cannot access medium/cartridge, unknown or incompatible format or application code mismatch (SK/ASC/ASCQ 05/30/06)
2022/12/06 10:07:45 [INFO] [DiscMaker]: AVSDK Status - End operation Recording 198048 sectors/frames
2022/12/06 10:07:45 [INFO] [DiscMaker]: AVSDK Message - Recording failed due to write error on disc
2022/12/06 10:07:45 [FATAL] [DiscMaker]: !!! AVSDK BurnToDisc() calling AvVolWriteToDisc(): 206 - write error occurred on disc !!!
2022/12/06 10:07:45 [FATAL] [DiscMaker]: !!! DBK CBurnDevSupportPoint::BurnToDisc(): 224 - write error occurred on disc !!!
2022/12/06 10:07:45 [INFO] [DiscMaker]: Step 5 done
2022/12/06 10:07:45 [FATAL] [DiscMaker]: project burning failed
2022/12/06 10:07:45 [FATAL] [DiscMaker]: !!! DBK CBurnDevSupport::BurnProject(): 224 - write error occurred on disc !!!
2022/12/06 10:07:45 [FATAL] [DiscMaker]: !!! DBK BurnProject: 224 - write error occurred on disc !!!