Comments

johnebaker wrote on 9/9/2023, 2:14 PM

@Ron-Howell

Hi

Have you downloaded and installed all the Extra content that became available on activation of the program?

If you are running the trial version then this is not available until purchase, activation and install of the Extra content.

Also ensure that your Antivirus/Firewall is not blocking the program accessing the Internet.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

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Ron-Howell wrote on 9/9/2023, 2:37 PM

Thanks for your suggestion John... Yes, I purchased and activated Movie Studio 2024 Platinum and updated it to the latest version. I am not sure where to look for additional software Aps (extra content). If you can share a "Clue" I will be grateful forever... HalifaxRon... Thank you again...

Ron-Howell wrote on 9/9/2023, 3:04 PM

Using the "Profile" connection from within theMovie Studio 2024 Platinum program I get a message that: "You have no active subscriptions". When I login to Magix from my browser I get a notification that my "Serial Number is already used" I can't figure out where the disconnect is... HalifaxRon - Any Suggestions...

emmrecs wrote on 9/9/2023, 3:12 PM

@Ron-Howell

You need to check, in the program, under Help>Install additional content (or similar wording).

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam