Can't use the product and no responce from support

Mohamed-Farid wrote on 11/25/2019, 6:50 AM

i bought the product yesterday and i entered the serial number and email but nothing happened i am conected to internet and the software keep telling me that i am not.

software is loked. i contacted support no one answer me at all til now 24hous passed and no responce from support.

never buy from you again

Comments

emmrecs wrote on 11/25/2019, 1:11 PM

@Mohamed-Farid

I'm sorry that you seem to be experiencing these problems with Web Designer, but to complain that "24 hours passed and no response from support" is rather unreasonable, I think. Especially if that "24 hours" actually began on Sunday, since you posted to the forum on Monday.

However, one inevitable question: from where did you purchase the software, and which exact version?

As to the problem of registration not being possible because of internet connection difficulties, it is entirely possible that the Magix registration server was temporarily not working properly but hopefully you will find it is now. One other thing to check is that your firewall is properly configured to allow Web Designer to both send and receive data from Magix.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam