@JANET-NICOLAS

Hi

Magix support are referring to the drivers for graphics card(s) in your computer, and you have the correct settings in Photostory.

For the Program settings press the Y key on your keyboard and select the Device options tab.

In the dropdown in the Video mode section, see image below, you will see what graphics cards you have available - these are the options I have yours may be different .

Note the options you have for Intel, NVidia or AMD, you may have 1 or more,including the model numbers where available, and post them in a reply so we can advise you more.

John EB
Forum Moderator

Dear John Thank you so much for your helpful reply. Had the Magix support told me to "pressV" I would have saved hours of playing around with the program. Magix had told me to change the setting to CPU. It is already on CPU, so I think I'm ok. But perhaps you could help with another problem. When I played back my show two of the slides (which were definitely included) had segued into a black gap. Before I burned the show a message appeared to say that I had "missing files". What on earth happened and how can I get them to appear? Your help would be much appreciated.

Dear user, I cannot understand your problem for which you have contacted support.
What is your problem?

Sorry I was so unclear. John has helped me solve one problem. The other is that I have "missing files". Not in the Timeline, but when I try to burn the show. I get a warning, which refers me to the 2 missing files, but I have no idea how to coax them back.

Another area you might help me is that I cannot get rid of the Black Friday pop-up ad which has been dominating my computer screen now for days on end. any advice welcome.

@JANET-NICOLAS

Hi

. . . . The other is that I have "missing files" . . . .

Assuming you are getting an error message like this:

Click the Folder button and browse to the location where the file(s), you may have to do this one by one as the file missing message pops up, if the missing files are not in the same folder.

Note: If the files are on an external storage device eg USB Memory stick, external hard/SSD drive or Memory card then this must be plugged in so the program can access them.

I would not recommended using, memory sticks or memory cards as a storage media for working with Photostory, the program must create support files for video, if you are importing video, in the same folder as the video files.

John EB

Jon

The message I am getting is "sections found that did not contain any image". However the images are sitting nicely in the Timeline. I followed your advice to go back to the original folder - which is on myu PC. I deleted the ones that were supposedly missing and re-instated them. But the message persists and when I burn the show I have only blanks. Any other ideas - and thanks a million for your help so far Janet

@JANET-NICOLAS

What format are the missing images?

(If you're not sure, check the extension shown for those images, it should be something like .jpg or.jpeg or similar, e.g. "Image Name.jpg".)

It would seem that those particular images may be in a format which PS cannot handle, especially if they are RAW (whose file extension can be various, e.g. "CR2", "CR3" or "NEF" etc., etc., etc.) If they are RAW it seems likely that PS is showing what is termed an image's "embedded .jpg thumbnail" on the Timeline but the actual file, rather than its thumbnail, is not compatible with PS and so cannot be exported to your slideshow.

So, please tell us what file extension(s) is/are shown for those problem images.

Jeff
Forum Moderator

@JANET-NICOLAS

Hello Janet,

....The support team told me to go to magix-info/us/support/article how-to-keep-your-video-drivers-up to date. However this page said that I was on the wrong page.....

I understand you completely. This is the site Magix Suport referred you to: How to keep your video drivers always up-to-date (without the "." dot)

HTH

Rob