Can't see or edit .mp4 video files in Magix movie studio 2023.

56epro wrote on 2/17/2023, 7:49 AM

I have MMS 2023 (Magix movie studio 2023) Platinum version 22.0.3.165 (UDP3), UG code 8473KA1

In MMS 2023 I can import and hear the sound of .mp4 files but I can't see or edit the .MP4 video.

In Magix Movie Edit Pro 14 and 16 I can and see or edit the .MP4 videos but this software wont work to well on Windows 10/

Please help as I have lots of .MP4 videos which I want to edit for personal use.

Over the last 3 weeks I have tried to contact support over this issue but no one will reply to me.

============

Hardware

AMD FX 8320 CPU

16 GB DD3 ram

Nvidia GTX660 graphics card

Built in sound card on Gigabyte 970A-DS3P FX Motherboard.

Comments

AAProds wrote on 2/17/2023, 8:08 AM

@56epro

Try changing the Hardware acceleration dropdown selections: File>Settings>Program... Device Options tab

For example, you may need to select CPU in all three dropdowns.

emmrecs wrote on 2/17/2023, 8:17 AM

@56epro

Sorry to hear about the problems you have but I can reassure you from my own usage of this software that MMS 2023 works very well under windows 10!

However, assuming you have given the full correct name of your GPU, that NVidia GTX660 is, I believe too old or under-powered to run the software properly,sorry.

Unfortunately, your CPU also does not include Integrated Graphics.

Jeff
Forum Moderator

CubeAce wrote on 2/17/2023, 8:20 AM

@56epro

Hi.

The problem stems from your systems nvidia graphics card which is no longer supported for driver updates and the encoding procedure and graphics handling within Direct X has changed. Effectively your graphics card can no longer do the necessary calculations needed to show an image.

In the program settings, File / Settings / Program in the Device options tab, change the nvidia card showing for Processing and Export to CPU and you should get an image in the monitor. The experience may not be that pleasant or smooth depending on the resolutions you work at as the processor and onboard ram are slower than current systems and the system uses a uses a PCI-Express Gen 2 connection. That is somewhat slower than PCI-Express Gen 3 or 4.

Ray.

56epro wrote on 2/17/2023, 12:55 PM

@56epro

Try changing the Hardware acceleration dropdown selections: File>Settings>Program... Device Options tab

For example, you may need to select CPU in all three dropdowns.

Thats fixed it, as soon as I changed all the settings to CPU I can see and edit .MP4 video.

Many many thanks for your help.

56epro wrote on 2/17/2023, 1:11 PM

@56epro

Hi.

The problem stems from your systems nvidia graphics card which is no longer supported for driver updates and the encoding procedure and graphics handling within Direct X has changed. Effectively your graphics card can no longer do the necessary calculations needed to show an image.

In the program settings, File / Settings / Program in the Device options tab, change the nvidia card showing for Processing and Export to CPU and you should get an image in the monitor. The experience may not be that pleasant or smooth depending on the resolutions you work at as the processor and onboard ram are slower than current systems and the system uses a uses a PCI-Express Gen 2 connection. That is somewhat slower than PCI-Express Gen 3 or 4.

Ray.

Thanks for your help.

Changing to all the settings to CPU has worked perfectly.

I don't have a 4k tv, I just have a 1080p tv so for me 1080p is fine.

I can't afford a newer graphics card like a GTX 970, when editing and exporting videos to MPEG2 or MPEG4 the AMD FX8320 is perfect and runs as smooth as glass.

I'm building a Windows 11 PC which will have the same graphics card but with an AMD Ryzen 2700X and 16GB DDR4 3200 mhz ram, so on that MMEP2023 should run better.