Comments

SP. wrote on 4/3/2024, 4:29 PM

@Joseph-Luciani You download the software from your customer account at Magix.com. Simply login with your e-mail address and password and look under My Products.

Joseph-Luciani wrote on 4/3/2024, 4:45 PM

I have a voucher number on the back of the card that came with the DVD, but no serial number?

ericlnz wrote on 4/3/2024, 5:12 PM

When you look under My Products on your Magix Customer account does it not show the serial number?

Joseph-Luciani wrote on 4/3/2024, 5:14 PM

Sorry, I did find it, however now when I open the program the screen (top left) (I believe it's the video editing screen) is covering the tool bar (i.e., file..etc.) and can't be moved. I don't know how to get this to move

Hermes-Trejo wrote on 4/3/2024, 5:30 PM

So Disapointed! - I purchased the Movie studio online on march 2023 and was never able to use it, I can login to my profile and see it listed there as one of my licensed products, yet when I try to open it, I am asked to register, when I do so, it returns an error message saying that my serial number is already register to another email address, Magix support never helped in any way, anyone please?

SP. wrote on 4/3/2024, 5:44 PM

@Hermes-Trejo Make sure to enter the same e-mail address in the activation dialog box that is used for your customer account. If you want to use another e-mail address, change it in your customer account settings first.

Joseph-Luciani wrote on 4/3/2024, 6:02 PM

I did use the same email (I only have one). Can I submit a screen share to show the window that won't be move out of the way (it's eclipsing the tool bar and it can't be moved)

SP. wrote on 4/3/2024, 6:15 PM

@Joseph-Luciani Yes, you can upload images to this forum via the blue arrow icon above the response text box.

You can try to reset the Windows by pressing F9, at least this it how it works in my old versions of the software.

My other advice about the e-mail address was for the user @Hermes-Trejo

johnebaker wrote on 4/4/2024, 1:13 AM

@Joseph-Luciani

Hi

What is the size and resolution of the monitor/screen of the computer/laptop?

Try pressing F9 to reset the program to its default layout.

In Windows settings, System, Display, ensure the Scale setting is set to 100%

John EB
Forum Moderator

Last changed by johnebaker on 4/4/2024, 1:13 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Carlos-Solorzano wrote on 6/10/2024, 10:19 AM

My last laptop died and that was where I had the software installed. Is that going to be a problem for me to install it on my new laptop?

johnebaker wrote on 6/10/2024, 1:59 PM

@Carlos-Solorzano

Hi

Login to your account at magix.com using the email address and password you used to register the software.

Under My Products you should see your registered software, a download link and your serial number, and under Show more details you can de-activate the old computer activation.

Once installed activate the software and download/install all the Extra content.

HTH

John EB
Forum Moderator

Last changed by johnebaker on 6/10/2024, 1:59 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Carlos-Solorzano wrote on 6/11/2024, 7:10 AM

I am not seeing an area that allows me to deactivate the software on my old computer but it does say that is unlimited under "Valid" and that it can be used on 2 devises simultaneously. I am still having trouble downloading it on my new laptop.

SP. wrote on 6/11/2024, 8:13 AM

@Carlos-Solorzano Is the firewall blocking? Try to temporarily disable Windows Defender or your firewall.

Carlos-Solorzano wrote on 6/21/2024, 9:50 AM

The firewall is not activated

johnebaker wrote on 6/21/2024, 10:41 AM

@Carlos-Solorzano

Hi

. . . . I am not seeing an area that allows me to deactivate the software on my old computer . . it does say that is unlimited under "Valid" and that it can be used on 2 devises simultaneously . . .

Do you mean under the Show more details option - the registration of the old computer info and disable options are not there?

If so, then you need to ask Magix to check and correct if necessary, the registration email address. Send an email to: infoservice@magix.net giving them your purchase date, purchase order number if you have it, and serial number.

HTH

John EB

Last changed by johnebaker on 6/21/2024, 10:41 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Carlos-Solorzano wrote on 6/29/2024, 9:29 AM

Okay, I will try that. If this doesn't work I am going to need someone on the phone to assist me.

johnebaker wrote on 6/29/2024, 10:29 AM

@Carlos-Solorzano

Hi

. . . . If this doesn't work I am going to need someone on the phone to assist me. . . . .

Support is done through raising Support tickets, link is at the top of the page, or email to the address I gave you above.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.