can't open the .exe

James-More wrote on 5/3/2021, 1:36 PM

I use a macbook air, pretty much brand new and I purchased this video editor only to find that I can't even open the installation file. Right when I click the download button it brings me to a new window where I automatically download the .exe file yet I can't even open it? seriously regretting this purchase and considering returning it if that's even an option.

Comments

emmrecs wrote on 5/3/2021, 1:58 PM

@James-More

Welcome to the Magix user to user forums.

Exactly which Magix product did you buy? The majority of Magix programs are for Windows OS and the fact that you are attempting to run an .exe file shows you actually have the installer for the Windows version. Depending on which app you have, there may be a MAC version.

Refunds are processed by Magix Customer Service so you would need to email infoservice@magix.net and explain what you want to do and ask for their help.

Jeff
Forum Moderator