Thanks for your help John. I've been fumbling with this for a few hours now. I don't see those properties you're referring to. I uninstalled, reinstalled, reset settings... My internet connection is working fine. Norton is the antivirus... but it has been for a year... and it worked fined until today... Any thoughts are welcome sir. This old analog dog is tired and frustrated.

*This all started when I purchased SF Pro for my new Mac... which was great until the Catalina update in 2020;~) Nothing worked, so Magix traded me a PC license. (for my laptop) I had this issue moving to the Philippines in 2021... (I see my last comment) I reinstalled and no more problems until today. *Does SF pro work with a Mac again yet?

@Jim-Goodman

Does SF pro work with a Mac again yet?

No, sorry it doesn't. And my understanding is that Magix have no plans to create a Mac version.

To find the options which John showed you, go to the Search box (bottom left corner of your desktop) and type Internet Options. On the screen that opens choose the Advanced tab, scroll down and you will see those settings. Make sure yours are exactly the same as those John shows.

Jeff
Forum Moderator

Thanks Jeff, nice of you both to offer assistance. I'll give it all a 2nd look... If no luck, I'll try uninstalling/reinstalling again. Frustrating part is I'm a creative, 72.5 yr old analog musician... who doesn't read directions well;~) Thanks for trying to help;~)

OK, I found the settings you referred to; and the http section was not checked. They now match your samples; I restarted my HP Envy laptop, but alas, the same SF "no connection" message. Thanks anyway for trying... I suppose I'll do the uninstall/reinstall process again. I do appreciate any other suggestions;~) 

Well the uninstall/reinstall did not help. Same message: "cannot establish an internet connection?" Any help is welcome. I produce backing tracks all day, and cannot master them right now;~) I don't see an option to email Magix CS..? Maybe they would offer assistance with a new download? or upgrade discount? Any help is appreciated.

@Jim-Goodman

Clearly your version of SF is now rather old but you could try contacting Support via the Support header at the top of any forum page.

Make sure you choose Audio on the first page you see, then Sound Forge Pro. On the next page that opens scroll right to the bottom and choose the option to Contact Support. Then fully complete each subsequent page.

It is a bit of a faff but worth it! You should receive and (almost) immediate acknowledgement with a ticket number, which you can then further reply to if you wish.

HTH

By the way, I'm also nearly 73, a retired school music teacher, so I understand what you are saying!

Jeff

Try resetting Sound Forge and clearing the cache. 'File> "Reset all preferences and clear cached data".

If resetting does not help, uninstall SF using a third-party uninstaller and then reinstall. Revo Uninstall is highly regarded and can uninstall and remove the left-over registry entries and other pertinent data the default uninstall leaves behind, which can cause problems to reoccur..
Revo Uninstall has pro and freeware versions. The free version is adequate in most cases.

Legacy versions of Sound Forge usually work w/o issue on Win 10.

Thanks... I'll look in to the Revo uninstaller... that sounds like a possibility... Not sure how to reset preferences and clear cache, if I can't open the program... but I'll take a look. I appreciate your time and input.

If you want to reset Sound Forge but can not open it to access the 'File' menu, hold down the 'Ctrl+Shift' keys whilst launching SF, which will open the reset/clear cache utility.