Can't login to store from Music Maker

Lee-Speakman wrote on 7/24/2021, 9:51 AM

Hi,

I can log into the Magix website. However, when I try to log into the store from within Music Maker it gives an error: "An error has occurred during the purchase process."

Help much appreciated.

Thanks :-)

Comments

SP. wrote on 7/24/2021, 9:56 AM

@Lee-Speakman Please go into the program settings and click on the button to clean up the store. This will delete the cache. Maybe this can help with problems you described.

Lee-Speakman wrote on 7/24/2021, 1:37 PM

Hi, thanks for your suggestion. Unfortunately this has not solved the problem. I still can't log in to the store

SP. wrote on 7/24/2021, 2:35 PM

@Lee-Speakman It could help if you temporarily disable the firewall or Windows Defender.