Hello,
For some reason i cannot login to MAGIX login
I have tried to reset the password few times and it did not help.
Cannot find a way to contact technical support , what to do?
Welcome to the Magix user to user forums.
I assume this problem is with your Magix account and not with logging into the forum since you have been able to post here successfully?
Successful log in to your Magix account does depend upon what you originally specified as your email address and password. If you have tried, unsuccessfully, to reset your password that would suggest, I think, that you are not using the same email address as you originally used. So, have you changed your email address? Perhaps the "old" one is no longer active but, if that is the case and you can remember it, you can use it to log in and then go to My Details and then change your registered address to whatever you now use.
If that does not help, I think your only option is to email infoservice@magix.net with as much detail of your account as you can remember and ask for their help in resetting its details to match your current email address.
HTH
Jeff
Forum Moderator
Attempting to login to my Magix account the page requests a "Secret Question", but I don't have a record of any "Secret Question" that I've set for Magix. No field appears for even entering a response. My username and password both check out, but I cannot login. What might this be?
Hi
AFAIK the Magix accounts do not have a secret password - what is the web address where you are you trying to login to?
John EB
Forum Moderator
Your fast response has me speechless. Thank you thank you thank you. I'm attempting to login to www.Magix.com. I click the 'person' icon upper right "account login", and it redirects to https://www.magix.com/us/support/my-service-center/, where I'm presented with the following items
Register
Welcome to the MAGIX Service Center
If you already have a MAGIX login, you can use it to log in.
Otherwise you can get a new login here.
I already have a MAGIX login [checked]
Email address: [entered]
Password: [entered]
I have forgotten my password [unchecked]
Security question: <<< This has me completely baffled.
I don´t have a login and want to sign in [unchecked]
To continue, please click on the "Proceed" button below.
I click the "Proceed" button and the page returns an error:
Login incorrect
Unfortunately, your login data was not accepted.
Please check your entry and try again.
That's where it all stops.
Thank you again for your very quick reply.
Hi
I can see where the confusion is - the 'Secret question' is a reCaptcha feature which detects that you are a human trying to login - click the check box next to I'm not a robot.
John EB
Forum Moderator
There's actually no confusion, just no check box or "I'm not a robot"
I've tried both Edge and Firefox latest. No luck. I disabled all plugins/extensions and still no 'recaptcha'. I dunno what to do now.😕
I just tried https://www.magix.com/us/support/my-service-center/ with Windows 10 64bit and Firefox 97.0 and it works from here (reCaptcha and all).
In all the time I have used the Magix service centre, the reCaptcha has always appeared for me at the log on screen.
There must by something system wide on your PC that is preventing the reCaptcha from appearing - maybe a firewall or antivirus program (Clutching at straws I know).
Are you able to try from another PC (maybe even your phone)?
There are problems with the servers right now. No media of any type is showing up on any Magix.net sites. It could be that.
Yeah, I just tried an upload to the forum...... nada....
Though I was able to log on to my Magix account.