Can't import a .mp4 file

emmrecs wrote on 1/29/2021, 3:49 AM

@Borislav-Stoyanov

Welcome to the Magix user to user forums.

Where are you downloading QuickTime from? This is the official page for it.

What is the exact wording of the error message you receive when the attempted install of QT fails?

Jeff
Forum Moderator

Borislav-Stoyanov wrote on 1/29/2021, 4:09 AM

Yes i use the official page to download i atached i sent the eror

CubeAce wrote on 1/29/2021, 5:18 AM

@Borislav-Stoyanov

Hi Boris.

Try downloading QuickTime alternative instead and see if you can get that to load.

Ray.

johnebaker wrote on 1/29/2021, 5:26 AM

@Borislav-Stoyanov

Hi

Check your Antivirus is not blocking the install of Quicktime, you may need to temporarily disable it during the QuickTime install..

HTH

John EB

Borislav-Stoyanov wrote on 1/29/2021, 11:29 AM

Thanks CubeAce, but now video screen is black, there is no video, only audio fail. Can you help with this problem

CubeAce wrote on 1/29/2021, 12:13 PM

@Borislav-Stoyanov

Hi Boris.

Try disabling all hardware acceleration in the program settings. Then shut down the program and restart it to make the changes stick. You should then get an image showing.

It sounds like your system does not have a GPU that the program can use and will have to rely on software rendering to work.

Ray.

Borislav-Stoyanov wrote on 1/29/2021, 12:53 PM

Thanks Cube but i do not understand what perticulary to do with the hardware acceleration.What is happenig is that in the preview the screen is black it have only audio.The image is missing and is not loaded in the place where it should be.When i export file to movie again there is only sound without image.Can you plase help me fix the problem.Thanks in advance.

CubeAce wrote on 1/29/2021, 1:21 PM

@Borislav-Stoyanov

Hi Boris.

Turning off hardware acceleration within the program is the fix if you do not have either an appropriate Intel GPU or nvidia card of the required generation. You may also want to change the video mode from Standard mode (Direct 3D hardware acceleration to Compatibility mode (VideoForWindows).

Ray.

Borislav-Stoyanov wrote on 1/30/2021, 3:17 AM

On the photos i put the thicks where you have told me but insted of this there is not an image yet.There is no image in the preview page and on the track also on the track there is a yellow line insted of image.Can the problem be in the codeks and the video can not be renderd.I writeto you for this proble because for the first time it is needed for me to make a video file over 50 min and the sorse i worked with was allmost 13gb and from there all the problems started which i am writing to you for.Before this file i have one which was 1gb and 5min with which i dont have any problems.Thanks in advance.

emmrecs wrote on 1/30/2021, 3:46 AM

@Borislav-Stoyanov

There seems to be something unusual with the file you are trying to import.

So, please download and install the free MediaInfo Utility, point it to this problem file and post here the results of the Text view. This will enable us to see exactly which codecs are needed to play this file.

The size of your file should have no bearing on the problem; I quite regularly work with files considerably in excess of 13 GB.

Jeff

CubeAce wrote on 1/30/2021, 3:49 AM

Hi Boris.

Sorry to hear that.

In that case it is time for me to ask you to give the complete specifications of your system, exact processor type and which if any additional graphics card used as well as ram amount, Windows version and build and graphics driver versions.

If it turns out your system can cope then it could be the file formats in use but that is less usual.

Ray.

Borislav-Stoyanov wrote on 1/30/2021, 4:07 AM

The graphics card is Geforce 840m

Borislav-Stoyanov wrote on 1/30/2021, 4:18 AM

emmrecs this is what you have told me to do right.

Borislav-Stoyanov wrote on 1/30/2021, 4:35 AM

emmrecs wrote on 1/30/2021, 4:38 AM

@Borislav-Stoyanov

Unfortunately, that is the Basic view.

With MediaInfo open on that file (just like in your screenshot) please click on "View" and from the dropdown list, choose "Text".

Copy and paste all the data from that Text view here.

Also, I have removed the image from your other post since it contains confidential information about your Windows installation (Device ID etc.) Please feel free to repost it after you have suitable obscured both the Device ID and Product ID.

Jeff

CubeAce wrote on 1/30/2021, 4:47 AM

@Borislav-Stoyanov

Hi Boris.

Your graphics card is not fully Direct X 12 compatible and is possibly part of the cause of you not being able to use it for hardware acceleration. Also being a mobile GPU means you are using possibly quite an old laptop or similar that has either had it's Intel GPU disabled within the bios or does not have an Intel GPU in the CPU chip.

Also your data say you have five audio streams in your video clips that may need to be separated out first before it will play within MEP. Please use the text view in MediaInfo to see the whole of the data for that file and put the screen grab of it on here.

Ray.

CubeAce wrote on 1/30/2021, 5:08 AM

@Borislav-Stoyanov

One more thought.

If the file giving you problems is 15 GB in size, that points more towards a screen recording rather than a file from a camera. There are lots of problems associated with a lot of screen recorders and it may be you need to sort out how the screen recorder records its files or convert them into a usable format using Handbrake or similar program into a file a video editing program can handle.

Ray.

Borislav-Stoyanov wrote on 1/30/2021, 5:22 AM

Hi Jeff

General
Complete name : F:\REEXE\VIDEO RECORDING\2021-01-28_13-57-10.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/avc1/iso6/mp41)
File size : 12.3 GiB
Duration : 57 min 10 s
Overall bit rate : 30.8 Mb/s
Writing application : Lavf57.66.102

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L4
Format settings : 1 Ref Frames
Format settings, CABAC : No
Format settings, Reference frames : 1 frame
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 57 min 9 s
Bit rate : 30.4 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 29.690 FPS
Minimum frame rate : 0.484 FPS
Maximum frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.493
Stream size : 12.1 GiB (99%)
Writing library : x264 core 152 r2854 e9a5903
Encoding settings : cabac=0 / ref=1 / deblock=0:0:0 / analyse=0:0 / me=dia / subme=0 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=0 / weightp=0 / keyint=250 / keyint_min=25 / scenecut=0 / intra_refresh=0 / rc=crf / mbtree=0 / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=0
Codec configuration box : avcC

Audio #1
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 57 min 10 s
Bit rate : 92.9 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 38.0 MiB (0%)
Title : Mixed Audio
Default : Yes
Alternate group : 1

Audio #2
ID : 3
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 57 min 10 s
Bit rate : 96.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 39.4 MiB (0%)
Title : Audio Input #0
Default : No
Alternate group : 1

Audio #3
ID : 4
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 57 min 10 s
Bit rate : 158 b/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 66.0 KiB (0%)
Title : Unknown device
Default : No
Alternate group : 1

Audio #4
ID : 5
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 57 min 10 s
Bit rate : 158 b/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 66.0 KiB (0%)
Title : Application Audio
Default : No
Alternate group : 1

Audio #5
ID : 6
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 57 min 10 s
Bit rate : 92.9 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 38.0 MiB (0%)
Title : Mixed Audio (Duplicate Fix for WMP)
Default : No
Alternate group : 1

emmrecs wrote on 1/30/2021, 5:38 AM

@Borislav-Stoyanov

What camera or phone did you use to create this video?

Within that MediaInfo data I see two problem areas:

Frame rate mode : Variable
Frame rate : 29.690 FPS
Minimum frame rate : 0.484 FPS
Maximum frame rate : 30.000 FPS

and the fact that the file seems to have five audio streams!

I'm not sure how MEP will handle the second problem (although I do notice you say you have audio on playback so perhaps it can be ignored for now) but I am absolutely certain that a Variable Frame Rate ranging between 0.484 fps and 30.00 fps is going to give ANY video editing package a real headache.

As a first step you need to convert this footage to Constant Frame Rate, as Ray previously advised, using something like the free Handbrake. I would suggest a constant rate of 30fps would be ideal.

Jeff

Borislav-Stoyanov wrote on 1/30/2021, 5:45 AM

webcam Logitech c920, use this cam with Xsplit Broadcaster to make picture in picture and green screen.

CubeAce wrote on 1/30/2021, 6:01 AM

@Borislav-Stoyanov

Hi Boris.

The problem is how you have XSplit Broadcaster set up. You need to make sure the files it produces are constant frame rate. Do you also need to use so many audio channels? If you can get away with just using one stereo feed, disable the rest. This is going to increase your file sizes by quite a bit but can't be avoided.

Ray.

johnebaker wrote on 1/30/2021, 6:05 AM

@Borislav-Stoyanov, @emmrecs, @CubeAce

Hi

From the MediaiInfo data this looks like an OBS recording - is this correct?

Is there more than one audio stream actually used eg audio stream 1 has the video sound/game and stream 2 has a commentary/microphone recording?

If so then the audio needs converting to a single audio stream - MEP can handle the 5 streams without issue and it defaults to using stream (track)1, you can switch the stream (track) to be used s as shown below, however you can not hear 2 or more streams together.

HTH

John EB

CubeAce wrote on 1/30/2021, 6:21 AM

@Borislav-Stoyanov @emmrecs @johnebaker

Hi Boris.

We see these problems with nearly all the files we see on the forums here using screen capture programs, although this is the first time I have seen the XSplit Broadcaster app. It will be very similar to OBS Studio so be prepared for possible further problems once we get the files to work because as far as I know no-one else here has used XSplit Broadcaster and as such can't predict how the files will behave yet or how to set the program up.

So. I have visited the XSplit Broadcaster website and looked at the manual. This is what it says backing up my and Jeff's earlier comments.

That will help but there could still be problems with using multiple audio steams.

[Edit] I see John EB has already addressed my audio concerns.

Ray.

Borislav-Stoyanov wrote on 1/30/2021, 6:44 AM

I see where is the problem with audio, and fix it XSPLIT, in my case we use only microfone. Now it remains to solve the case with the changed frames, I will look to correct I think I put 30 but I'm not sure. Regarding the video, what do you think I can open and fix it, I have one soft active presenter but it opens in some disgusting quality