Comments

SP. wrote on 10/3/2020, 12:52 PM

Are you getting some error message?

william-hamilton wrote on 10/3/2020, 1:27 PM

yes it is saying error in purchase. on both 2020 2021. samplitude was fine just music maker premium 2020 and 2021

william-hamilton wrote on 10/3/2020, 1:28 PM

it will not let me log in to verify my purchases.

SP. wrote on 10/3/2020, 1:51 PM

Please make a screenshot of what you are doing and the error message and add it to your comment with the upload button. With your short description I am not able to imagine the what you might be doing wrong or what Music Maker is doing wrong.

PLEASE cover up any mail or serial number in your screenshot.

william-hamilton wrote on 10/3/2020, 2:00 PM

this is what i get every time I try to verify my email

SP. wrote on 10/3/2020, 2:06 PM

You are signing in at the starting dialog that appears when you are opening Music Maker or from the small icon on the top right of the screen?

william-hamilton wrote on 10/3/2020, 2:12 PM

i tried that and the sign in on the opening screen. I tried to uninstall and reinstall and the screen for me to register never came up

SP. wrote on 10/3/2020, 2:19 PM

If you sign in with your mail and password on Magix.com does it work? If you then look under ''My Products' are both Music Maker Premium versions listed? You can then click on these listed versions. Are these versions already registered to a computer? Then maybe try to deactivate them and try again to log in on your computer.

If there are no versions listed you can register both your premium versions in your account via 'Product Registration'. Maybe this will work.

william-hamilton wrote on 10/3/2020, 2:22 PM

it works on the site. Just not in app. yes all my products are registered

SP. wrote on 10/3/2020, 2:46 PM

That's very odd. Maybe it's a technical problem on Magix side. You can contact infoservice@magix.net They should help you with registration problems. Send them all your data and maybe they can do something. For now I'm out of ideas.

william-hamilton wrote on 10/3/2020, 3:20 PM

thank you for trying