@LegionHWP Just try to buy it. The website will only allow customers to buy upgrades if the required programs are registered to their accounts. If you can buy the upgrade, it will work fine.

Thanks for your reply. I am not sure I’m comfortable doing that without some confirmation since Magix support is basically unobtainable. I can add this to my cart and get to the final “buy now” spot but nowhere does it ask for a serial # to indicate the cart or sale knows I am trying to upgrade Music studio. I can add an “upgrade” for other products I don’t even own too so that indicates to me that there is no rhyme or reason for this. I assume since I can’t even get an email back I certainly won’t be able to get a refund if I buy the “wrong” item again.
 

I guess I’m looking here to see if someone has actually recently done this successfully. It seems odd that an “upgrade” that pops up in my software would not work but I also wouldn’t put it past them to just throw out offers since the web site keeps pointing to generic answers rather than specific replies when I do a search for this . 🤔

@LegionHWP

Two things to add (to, hopefully, help to end your doubts!):

1. You have a period of time after initial purchase of any Magix software to request a refund. I believe it is 14 days. If you decide to request a refund you need to send the request, along with the details of your order to infoservice@magix.net.
2. The fact that you already have some Magix software and therefore a Magix account means that the "system" already knows what (Magix) software you own and can therefore decide whether or not you are entitled to the upgrade price, rather than the full price. In my experience you will not be offered the "upgrade" price if you are not entitled to it!

HTH

Jeff
Forum Moderator

@LegionHWP

Hi,

...since Magix support is basically unobtainable.

Why do you say that? Did you try?

Magix overhauled this forum recently. Under Support, it takes less than 10 seconds to get to the ticket/email page, only because I have to look at the screen and make a selection of the category and software. Scroll down and click on "CONTACT SUPPORT." The rest is obvious.

As for upgrading, did you first download the trial version and try it out to see if it works ok on your computer? And that it's ok for you? If not do so.

If you want it, then, as the others indicated, try purchasing the Upgrade to Acid Pro. If Magix takes your money, you'll get an instant reply by email with the serial number. Then, simply use that when you next open Acid Pro.

John CB

>>...since Magix support is basically unobtainable.

>Why do you say that? Did you try?
 

I did, for weeks now. I initially opened a ticket to find out about midi sync and emailed info@ sales@ and support@ both via their ticket system and directly. I would get auto replies instantly that my ticket was open and then nothing despite following up. Eventually I got a reply that didn’t answer all my questions almost two week later that apologized for the delay and said they have been short staffed. I wrote back asking the same question in my original email and never heard back (outside of an auto reply again)

>Magix overhauled this forum recently. Under Support, it takes less than 10 seconds to get to the ticket/email page, only because I have to look at the screen and make a selection of the category and software. Scroll down and click on "CONTACT SUPPORT." The rest is obvious.

early this week I opened a new ticket to ask if the upgrade would work from music studio to music pro I got one auto reply and no answer. When I go to the magic site and try to get support it pushes me to the online answers and this forum (which , at least, has replies from helpful people - TY).

having a link to open a ticket that is not replied to is not the same as giving support. And I’ve been repeatedly told this forum’s replies are not Magix employees so…🤷🏻

>As for upgrading, did you first download the trial version and try it out to see if it works ok on your computer? And that it's ok for you? If not do so.

As I mentioned in my Post here I did and it does sync. That’s why I am trying to upgrade in the first place,

>If you want it, then, as the others indicated, try purchasing the Upgrade to Acid Pro. If Magix takes your money, you'll get an instant reply by email with the serial number. Then, simply use that when you next open Acid Pro.
 

I hear what you are saying but if you read this thread you may understand my concern for doing this. Perhaps Magic will take my money but they seem ready to with other products I can add to my cart (as a test) for upgrade which I do NOT have so it’s not clear if the upgrade, even if purchased, will work for my music studio or the pro trial.

@LegionHWP Like already written, if you can buy the upgrade with your user account, it will work fine. An upgrade is always a full version, but for a reduced price. You will get a serial number and a download link for the download manager and then you can just download and install the program. You don't even need to have ACID Music Studio installed because you download a complete, full program.

@LegionHWP

Hi

. . . . info@ sales@ and support@ . . . .

If you sent the emails to the above to magix.com these are not valid email addresses.

On the Magix web site Support section you would have seen that the email address is infoservice@magix.net

. . . . Perhaps Magic will take my money but they seem ready to with other products I can add to my cart (as a test) for upgrade .. . . .

You will see if you are going to get the upgrade price before you enter the payment details as seen in the example below for a Xara product from Magix, for which I am qualified me for the upgrade to a different product of the same family.

Once continuing from the above page your reach the payment page and take your money once you enter a valid credit card and confirmed the purchase.

John EB
Forum Moderator