Brand new install, DLL entrypoint error.

Kevin-Remde wrote on 1/25/2023, 8:53 AM

I have just freshly installed the latest Movie Studio software, and upon launching the Magix Movie Studio 2023 Suite, I'm only getting a pop-up error, "The procedure entry point CreateDXGIFactory2 could not be located in the dynamic link library dxgi.dll."

I can successfully launch the Music Editor, Photo Designer, and Xtreme Print Studio. It's just the one that I bought the package for that doesn't actually launch.

Any ideas?

Thanks in advance,
Kevin

Comments

johnebaker wrote on 1/25/2023, 9:36 AM

@Kevin-Remde

. . . . The procedure entry point CreateDXGIFactory2 could not be located in the dynamic link library dxgi.dll . . . .

This error message indicates that there is an issue with either:

The graphics card driver(s) are not up to date

The graphics card(s) do not support DirectX 12

We need more informatiom - the specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s)you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

John EB
Forum Moderator