Blu Ray DVD Freezing in same spot when played back.

PensFan01 wrote on 1/25/2018, 8:46 PM

Help please! I've burned several blu Ray DVD's and all worked fine. This last one I did has 3 movies in it. 2 of them play completely fine however the 3rd one, which is the only one I did a lot of editing in and spent days on to get perfect keeps freezing 10 seconds in and then the dvd shuts off. 2018 sony4k tv. It plays fine on my PC in MEP 2013 before being burned. I have to try in another blu Ray player to rule that put but it plays the other two movies in it on this same disc fine so not leaning towards the player. Also, no burn errors. Says burned successfully and looks from the disc it burned full. I've burned many other fime same way. Any ideas what could cause this?? Here's my set up:

Hp pavilion laptop. 8gb ram. I3 processor. Integrated graphics card. Burning 1080i. Ntsc (I'm in the US). Verbatim 25gb blue ray 6x disc. Using about 22gb. Samsung external blue Ray burner. Burned thru MEP2013. Burning speed 4x. Would trying to burn at 1x fix it? Could it be a bad file at that spot or an encoding or burning issue?

I'm trying now to encode to directory and burn with nero2017 platinum to see if that works however really needing some expert help here..im at a loss.

Thanks a million for any help!

Comments

emmrecs wrote on 1/26/2018, 4:17 AM

Hi. Welcome to the Magix forums.

Your post is a little confusing because you speak of a "Blu-ray DVD". Blu-ray and DVD are two quite different things but it is clear from the rest of what you write that this is indeed a Blu-ray disc.

Clearly, MEP 2013 is now quite "old" (which variant do you have, Basic, Plus or Premium?) but it certainly should cope with burning your BD discs. My suspicion of what is causing the disc to stop at the 10 second mark is that there is something, either in the footage, or on the disc surface, or in your player and exactly what it is may be impossible to determine! it will be interesting to see whether the disc plays perfectly on another blu-ray player.

I realise the above paragraph is of no help to you whatsoever(!) but I do have a great deal of sympathy for you! I recently completed a transfer of analogue video footage to DVD for a client. The length of the whole thing meant it was transferred to a dual-layer DVD. The disc also stopped at a given point on the client's (rather "old") DVD player/recorder. Played on a different DVD player, it glitched slightly but carried on playing. Played on a computer, it was fine. I tested it on my own home BD player and it played without problem! In the end I had to transfer the footage to two standard DVDs in order for the client to view it in her home. (I had previously checked the "raw" footage on my computer and there was no visible glitch or interruption which could have caused the problem!) In the end, we had to agree there was "something" causing the problem on her player which could not be isolated and hence, removed!

Once you have tested the disc on a different BD player do post back and tell us whether the disc plays correctly.

HTH

Jeff

PensFan01 wrote on 1/26/2018, 7:49 AM

TY so much for the quick reply! I'll check the MEP version when home this evening. Yes, its a blu ray disc im burning too. Sorry for that confusion. So, I popped it in another blu ray player and it froze in same spot so I can rule that out. One interesting and important thing to note that I just thought to check was that the movie actually stopped burning at this spot as well. The total project size is 21GB and when I checked the disc in my PC, its only showing 19GB. The size of the highlight movie clip that is failing is the 2 GB. So, could that be something in the file clip being bad or still an issue with the actual burning? The other 2 movies on this (or 19gb) plays fine. Tonight I plan to try to burn only the 2gb failed movie part to a standard DVD and see what happens with that. The part that failed is in the very beginning of this "highly edited" project with music timed to the half second to video all the way thru so I'm really afraid to cut that part out and reinsert a different file because It will throw off my whole timeline. It seems even when I remove then insert something that was equally the same length, it still throws everything off. I guess that is for a different post (Lol) as theirs probably a an easy way. I have 5 separate song tracks on it too. I'll get to reading up on that separately. For now, just wanna get this freezing issue fixed. Any other thoughts u have please let me know...thanks again!

emmrecs wrote on 1/26/2018, 9:29 AM

So, could that be something in the file clip being bad

Yes, is the honest answer to your question! You need to go back to your original footage in MEP and play the affected section - I would suggest starting about 30 seconds before the disc failure occurred and continue for about 30 seconds after. Then try about 15 seconds before and after, and so on. If you can "see" nothing that might indicate a problem - and you will need to carefully check both the video and audio tracks, it could be something as simple as a very short, even single-frame "gap" in either - you will then need to step through the problem section frame by frame (the right and left arrow keys are ideal for this purpose) and check whether there is anything that might cause the burning process to stop.

As to the disc sizes you quote: where are you seeing that the project size is 21GB and the disc only 19GB? If that first figure is taken from the size of the Export folder on your hard drive then yes, I would expect the disc size to be the same.

Jeff

PensFan01 wrote on 1/26/2018, 10:10 AM

Thx for the advise. I'll do the frame by frame checking again for audio too and check for small gap. I did that for the video and didn't see anything. This clip also plays fine in the other "unedited" movie on the same disk which struck me as odd if we're a bad file part. It's not failing where any effects are either. For disc project size, I got that from the small screen where you click "burn" and where the encode to disc and encoding options, and which burner to use, etc are at. I then compared that 21 GB to the file size of the disc when inserted to pc by going to "My computer", drive etc. And it came up at 19.

johnebaker wrote on 1/26/2018, 11:27 AM

. . . . The total project size is 21GB and when I checked the disc in my PC, its only showing 19GB . . . .

When you started the burn of the disc did you get any warning message saying the project would not fit on the disc?

If so which option did you select?

John EB

PensFan01 wrote on 1/26/2018, 11:34 AM

Hi John, no I didn't get any message and got a burn successful message as well. It's a 25gb blue ray and plays 2 of the 3 movies on the disc fine. Juat the one spot at 10 seconds freezes then stops the disc

johnebaker wrote on 1/26/2018, 11:46 AM

. . . . I'm trying now to encode to directory and burn with nero2017 platinum to see if that works . . . .

What was the result?

Try using the image recorder option in the burn dialog and create an ISO file on your hard drive, then burn this to disc with Nero

Note: when you get the dialog asking whether to re-encode the files select both rewrite menu options and Encode all - if you do not do this then the 'faulty' files will be re-used.

HTH

John EB