@Gary-Beckwith

Hi

If @Gid suggestions do not result in the audio being heard we need more information

The specification of your computer system including Windows version and program version number as found under Help, About., see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

To check the video file you are importing does not contain a 'none standard' combination of video and audio encoding formats, download and install MediaInfo and analyse one of the clips causing the issue and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.

John EB
Forum Moderator

@Gary-Beckwith Hi, there's a couple of options you need to check,

Right click the video on the timeline to see this option.

& there's an option in File - Settings - Program.

---------

PS.

old version of Movie Studio (v13) for a while and figured it was time to upgrade

Was the old version Vegas Movie Studio? If so Magix Movie Studio isn't an upgrade, Magix have sold you a completely different product that has never been related to Vegas. Read my comment in this post https://www.magix.info/us/forum/edited-video-length--1344678/#ca1966409

 

thank you for the response @Gid. I found the setting to show the audio as a separate track. thanks! however I can't get the software to function properly. it is running very slow. I've tried importing a few files with horrible results::

1) .mov file, 9GB 4k.
there is no video for me to see or preview. just a black screen
when i hit the "play/preview" button, it sputters, stops, ... "preload" shows in the status bar, then it starts, then it stops. there's no way I could edit video with it like that:

2) same results with a 1080 .mov file

3) similar results with .mp4 file recorded from my phone. it "plays" in the preview without sputtering but there is no video to see

weird how earlier it was giving me video but no audio now it's the other way around.

something definitely isn't right!

in regards to your other question. my previous version was SONY Movie Studio Platinum version 13.0. The program is listed right on my MAGIX account:

Image removed by Moderator because it includes confidential serial key

Really the version13 was working fine for me. it had a couple bugs but at least I could use it. I thought it was time to upgrade so I went to the MAGIX site, it remembered me and suggested I upgrade to the Movie Studio Platinum 2025...

any ideas how to get this working?

thanks!!
 

@Gary-Beckwith

Hi

If @Gid suggestions do not result in the audio being heard we need more information

The specification of your computer system including Windows version and program version number as found under Help, About., see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

To check the video file you are importing does not contain a 'none standard' combination of video and audio encoding formats, download and install MediaInfo and analyse one of the clips causing the issue and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.

John EB
Forum Moderator

thanks John,

something is definitely not right. i've tried importing standard .mp4 and .mov files that load just fine into my Movie Studio Platinum 13 but will not import/load into the 2025 version.

my system specs

Windows 10
AMD Ryzen 5 2600X
16GB ram
vNidia GT710

please help me figure this out, otherwise i will want to go back to the version 13.

thanks

in regards to your other question. my previous version was SONY Movie Studio Platinum version 13.0. The program is listed right on my MAGIX account:

 

Really the version13 was working fine for me. it had a couple bugs but at least I could use it. I thought it was time to upgrade so I went to the MAGIX site, it remembered me and suggested I upgrade to the Movie Studio Platinum 2025...

any ideas how to get this working?

thanks!!
 

@Gary-Beckwith Like I wrote, it isn't an upgrade or an update or a different version, Magix have sold you a totally different program that is & was never related to your SONY Movie Studio Platinum. Read my comment in the blue link i shared. - Here it is again https://www.magix.info/us/forum/edited-video-length--1344678/#ca1966409

This is what Vegas Pro looks like, it will prob look a lot like your old Movie Studio & it will perform just like your old one too

I don't use ,mov files in Magix Movie Studio, as you've seen they work very poorly if at all., In fact although I have the most recent version of Magix (bought because I've had it for 20yrs & it was cheap to update) , for quite a few yrs I haven't used Magix Movie Studio at all, I use Vegas Pro which is essentially the correct upgrade from SONY Movie Studio Platinum,

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You'll prob need to convert your .mov file to MP4 so you can use the Magix Movie Studio.

@Gary-Beckwith

You'll prob need to convert your .mov file to MP4 so you can use the Magix Movie Studio.

I know it's a workaround, but this can be done losslessly with AVIDemux as I describe here.

@Gary-Beckwith

Hi.

First of all, Welcome to the user to user Magix forums.

The problem with mov. files in general is they were designed by Apple to work on their products and have never been able to be used natively in Windows without additional help via some form of software help. That used to come at first with the QuickTime for Windows app but seems now to be done natively within whatever software you run but is not always able to fully decode the plethora of varying versions of the mov. format. Even some old Windows mts and mp4 file types can prove problematic if they were not used mainstream, had odd frame rates or audio formats / sample rates.

It was one reason @johnebaker also asked for you to provide information about the file via using MediaInfo which is a very helpful tool in helping to diagnose such problems with trying to run such video wrappers / codecs.

While @Gid is also correct about the upgrade from your earlier copy of Vegas Movie Studio should have been Vegas Pro Edit if you had wanted to keep your previous functionality, that may not have worked as the specs needed to run that software has increased as it has with your current version of Magix Movie studio and your system may struggle depending on the resolutions you are currently working at. Your nVidia GT710 has not had a driver update since 2020 and if you are working with a mov. file, that is 9GB and 4k, then you are not going to have a smooth experience with any video editor if it works with such files at all working with a modern editing package. The size of the file and resolution suggests it is coming from a more modern source than the hardware sitting in your computer. Possibly a smart phone.

You could see if you can use your copy of Vegas Movie Studio 13 which at least will run with your hardware if the program will run in Windows 10. You will also need to download a copy of QuickTime for Windows version 7.1.6 for the program to handle the mov. files which it may or may not do depending on the mov. file structure. If the files are coming from a new smart phone, that may not work the the mov. wrapper may well have a more modern sophisticated codec working beneath its shell.

For now your best bet is probably going along with the other suggestions of converting the files to another format.

At least that is how I currently see it.

Ray.

@Gid Of historic interest Sony Vegas Movie Studio 13 was an oddball version different in several ways from its predecessors. Under its new Magix ownership Magix Vegas Movie Studio 14 reverted back to how it used to be, much to the relief of many VMS users.

@CubeAce Windows 10 has been around for years now and VMS13 and VMS12 both worked for me on Windows 10.

@Gary-Beckwith A long shot but years ago sometimes altering the file suffix from "mov" to "mp4" made them readable. Try it on one of your problem files. If it doesn't work you can change it back.

MOV is just a folder and nowadays mov files have no real relevance to Apple and don't need Quicktime as they contain codecs easily handled by Windows software. As @johnebaker once posted in another thread - Quicktime is still required for MOV files where the Format ID is identified as JPEG or PNG encoded video, it is no longer required for MOV h.264/AVC encoded import.

@Gary-Beckwith

Quicktime is still required for MOV files where the Format ID is identified as JPEG or PNG encoded video, it is no longer required for MOV h.264/AVC encoded import.

That info will come from Mediainfo, as previously requested by John.