I have just installed Magix Movie Studio platinum 2024 and am trying to make my first project. When I import the Video into a new project the audio is not present. Any suggestions. One is an Mov file and the other is MPG4.Neither have the audio when imported.
David, welcome to the world of Magix! This sort of thing occasionally occurs as there are a huge number of video and audio formats out there, some of which can be incompatible initially.
The first step is to install Mediainfo. This tute was done by JohnEBaker, one of our mods here.
Copy the "Text" view for both your files and post the details here for us to analyse.
It would also help if you could post your files (or a representative file) on a file-sharing site such as Dropbox or Google Drive for us to analyse with our own systems. Don't use Youtube or the forum upload facility as they re-encode the file.
Hi David. Welcome to the user to user forums.
As well as the possibility of incompatible video formats as @AAProds had pointed out it might be good to check whether the program has actually imported the sound track of not.
Sometimes the sound is imported but does not play due to a Windows or program setting. So first check you have not disabled your primary sound input in the Windows Sound Settings found under Windows/Settings/Sound.
Mine is set to Stereo Mix but most people would have it set to Microphone.
If that doesn't cure the problem go into your program settings and make sure an audio track is visible and playing.
Make sure the Video/Audio on one track is not ticked to see more easily if you have a sound track.
Please come back if none of my or Al's recommendations work.
Ray.