Audio Cleaning Lab 2004 where is the serial number

mdrembold wrote on 12/23/2013, 3:28 PM

I paid for the mp3 update nine years ago and now won't let me re-activate after a reinstallation. What do I do -- tech support will not help, and no one answers the phone. I am very disappointed and angry. If I can find the serial number it might help. Using Audio Cleaning Lab 2004 version 4.0.

When I first looked at my account the purchase dates were there for the program plus the purchase of mp3 date 27.03.2004. There were no serial numbers. After I edited the change of email and new address zip code. The previous details were gone but still shows product registration. There are no serial numbers on box, nor installation disk. Plus there is no sn on the 'About help tab' See picture.

Comments

gandjcarr wrote on 12/23/2013, 4:55 PM

Hi,

First just so you know, no one here works for Magix so we can't actually get you the serial number, but if you registered the product after purchase, all of your activations numbers should be available if you log on to your account at www.magix.com Another way to possibly get the serial number is to go to "help" then "about audio cleaning lab" often the serial number is written there. The example below is from video sound cleaning lab which is closest thing I have on my system to what you have.

Your version of Audio Cleaning Lab is now almost 10 years old so if you are trying to re-activate on a new version of windows, it may not even be compatible with the the OS anymore. I can tell you for sure that it does not show up on the Windows 8 compatibility list. The oldest version that is compatible with windows 8 is version 15. I think the current version is version 19 so you may want to consider purchasing the latest version. I usually upgrade or repurchase software of this type at least every 2 or 3 years just to stay current with the features and improved performance. That is really up to you, but in 2004, Windows XP was the current OS. That was followed by Vista in 2006, Windows 7 in 2009, and Windows 8 in 2012. I can see a product that was designed to run on XP being ported to Vista, but anything more than that is asking a lot from a company who sells $60 applications.

If you had provided your system specs I would have been able to give you much better guidance but given the lack of information, I just speculated on what may be occuring. Especially with older products it is really important that you provide enough detail for us users on the forum to give us at least a fighting chance of nailing the problem the first time we hear of it.

George

johnebaker wrote on 12/24/2013, 5:04 AM

If you are running Windows 8 then ACL 2004 is incompatible - it may install and run however there will be some functionality missing - usually the CD/DVD drive is not recognised among other things - this is a result of changes in way the different versions of Windows work and is not a ACL problem.

IIRC the old versions never displayed the serial number in the Help, About. Similarly old software registrations do not appear on your account on the Magix site.

I would recommend you get the latest version.

John

johnebaker wrote on 12/26/2013, 5:13 AM

Hi Dale

Please note this is a user forum not Magix support.

You have unfortunately hit one of the perennial problems with using old software.

It does not matter who produces the software , whether it is Microsoft, Adobe, Magix or any one else, sooner or later support for that software stops.

The software will no longer work with new versions of Windows and, as you have found, if serial numbers etc have been lost then you are in a no win situation.

It is also good paractice to keep backup copies of registrations, serial numbers and activation codes for all software that you have purchased.

Note:- support for Windows XP finally ends April 2014 and no further updates, security fixes or assistance will be available.

John