An error has occurred during the purchase process.

Travis-Carden wrote on 7/28/2018, 12:23 AM

I would like to use my live pads which when I try to use it says I can't with only 8 tracks so I decided to purchase the unlimited and its on sale for $4.99 . Anyway after I tried to purchase it this is what it has said. "An error has occurred during the purchase process." Now I have looked through my security and firewall settings and I can't figure it out. I even got on the site where I bought the program from but I can't seem to find this thing that I need to purchase in order to use the live pads. Anyone have any advice for me please and thankyou.. By the way , I'm really liking the app other then this part which has just takin place. Thankyou ,

Travis

Comments

paulonet2 wrote on 8/14/2018, 7:29 AM

I am experiencing the same problem. I am using the free version and wanted to add some free sound palette. I tried Mozilla and Edge and check as well antivirus but it does not help. Please Magix support answer....

johnebaker wrote on 8/14/2018, 7:42 AM

@paulonet2

Try again - it looks like there have been issues with the website overnight and early this morning.

John EB

Forum Moderator

d-s wrote on 8/14/2018, 10:47 AM

Hi,

Sorry for the inconvenience.

This problem in the in-app purchases and on producerplanet.com is now fixed.

EwaldJa wrote on 12/5/2020, 3:53 PM

Hi !

I'm very sorry topen again an old topic, but I have the same problem as the author of the topic, and I didn't felt to open a new discussion...

Any ETA for the problem resolution ?

Thank you,

Ewald

Travis-Carden wrote on 12/10/2020, 5:41 AM

The messege that I had wrote a while ago now was solved which I was thankful for. I know the free version is quite popular but I have personally bought 3 separate editions and the last one I bought was the premium version on black Friday. I have purchased all my versions from steam as well but after I purchased this version I got to see what it was like to b able to actually use all the instruments and I was so darn excited. Its really worth the $29.99 plus tax I payed and that was only for a short amount of time. It was supposed to come with Acid and soundforge 12 too but I didn't receive those. I wasn't even caring up until 2 days ago because I had updated my windows 10 then I went to open my super awesome premium version and I kept getting boxs that popped up saying my vita serial number to every single instruments even all separately have all expired and contact magix thru some website. So I went on it then it wanted me to pay $59.99 for the same exact thing I literally just bought but it was black Friday and it was also through steam so the magic account for some reason said it wasn't purchased. Now I open my music maker and I can't use not even 1 single instrument. I went from having 6 to all of them , felt what it was like to have all that at my disposal then couple days later everything was takin away. Thats actually makes it ten times worse then not having it at all.. I don't expect anything to be done anytime soon cause that's my luck... if there's anyone thats had that sort of problem im desperately in need to quench my producing thirst before my throats to dry n I change flavors. (What the hell am I taking about. Lol)

johnebaker wrote on 12/10/2020, 10:17 AM

@EwaldJa

. . . . Any ETA for the problem resolution ? . . . .

We would not know if there is an issue or not - this is a user to user forum not Magix Support or Sales - if you are having a payment issue contact Sales through the Support system - link is at the top of the page, however read this guide to navigating through the system first.

John EB
Forum Moderator

johnebaker wrote on 12/10/2020, 10:32 AM

@Travis-Carden

Assuming this is the Steam edition of Music Maker then in the first instance you need to contact Steam support regarding both issues.

John EB
Forum Moderator

Ashley-Parry wrote on 2/2/2021, 8:35 PM

trying to purchase on magix website tried three different payments all of which have money and keeps syain error processing

emmrecs wrote on 2/3/2021, 4:37 AM

@Ashley-Parry

Welcome to the Magix forums.

As previously advised earlier n this thread, these are user to user forums; no Magix employees visit here. You need to email infoservice@magix.net and request their help.

Jeff
Forum Moderator