Always Crashing WHY?

Miguel-Soto wrote on 3/31/2021, 11:50 PM

I have a good computer, and the program is always stoping, freeze, someone have an idea what's happening?

Comments

Former user wrote on 4/1/2021, 1:33 AM

Define “good computer”. Define “the program”.

Our crystal ball is still in the workshop being repaired, so you are going to have to give us some vital information about your PC , operating system and which program (and exact version) you’re referring to.

Miguel-Soto wrote on 4/1/2021, 2:38 AM

Hi, im sorry, my compu have WINDOWS 10 i9-9900x 3.5ghz 128ram, ssd hard drive , msi geforce RTX , IM USING Movie edit Pro premium 20.0.1.80

Former user wrote on 4/1/2021, 2:49 AM

Is your WIndows 10 fully patched (all updates installed)

Are all your drivers up to date (using manufacturer's websites rather than Windows updates)

The latest Nvidia drivers (as of this post), is 465.89

When it crashes, what are you doing just before the crash? What is the exact error message?

If you've importing movies, are they the same frame rate (and if possible, same resolution and bit rate). Are the imported movies a constant bit rate rather than variable (This can be checked with a program called “Media info”)

johnebaker wrote on 4/1/2021, 4:32 AM

@Miguel-Soto

In addition to @Former user comment.

. . . . i9-9900x . . . . geforce RTX . . . . the program is always stoping, freeze,

Which model is the RTX graphics card?

Do you game on the PC?

Are working with 2.7K or 4K UHD video files?

Are you using Proxy files - option is in the Project settings?

Is the Lightning symbol bottom right of the Preview monitor turned on ie is blue?

One issue you already have, that could be contributing to the stopping/freezing, is the lack of an integrated GPU (iGPU) in the Intel i9-9900x processor. An iGPU can be used for smooth preview playback through Hardware Acceleration and, although the RTX graphics card can and may be used, it does not appear to perform as well as an iGPU, especially if you are using the Gaming drivers. The Nvidia Studio drivers are more suited to video work.

Assuming you are working with 2.7K or 4K video files. This means effects etc that cannot be accelerated are being rendered using the processor.

With these resolution video files and if the timeline is complex and/or has processor intensive effects and you are not using proxy files. then the processor may not be keeping up with the amount of data that must be rendered and cause stuttering.

John EB
Forum Moderator