all purchased content missing Magix only wants more money

Khadijah-Starchild wrote on 7/6/2023, 9:35 AM

I bought Music Maker 2023 a couple months ago. I started the program today and I received a popup that an update was available. I installed the update. Now everything is gone, my purchased beatbox kits, etc. Now I get popups all over the place wanting me to spend another 69 dollars for 2024. HEY it's July 2023 and i just bought 2023. Really?

on all of my order receipts it says "Did you know...? You can download purchased Soundpools, songs and sound effects anytime here: https://www.producerplanet.com/us/account/purchases/" the only thing i can find in there are links to buy more stuff.

WHERE IS MY PURCHASED CONTENT? thank you.

 

 

Comments

johnebaker wrote on 7/6/2023, 10:03 AM

@Khadijah-Starchild

Hi

. . . . Now everything is gone, my purchased beatbox kits, etc. . . . .

After the update did you log in again on the welcome screen? If not the program is running as the free version.

What is the version number of the program under Help, About?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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Khadijah-Starchild wrote on 7/6/2023, 11:22 AM

version 31.0.5.56

it shows my name int he upper right, when i click it goes back to the projects/music maker premium on the right and my email then "log out" there is "you already have a serial number?" (with a question mark) when i click "enter serial number" it says i have already used that serial number. below that it says "haven't downloaded any free loops yet?" which i have and i have also paid for several. If I go to "STORE" on the right panel, the ones i purchased are mixed in with ones i have not purchased. If i click through the ones i purchased they show up on the right (see screen shot) and if hit "play" it says "demo" over top of the recording. I thought these were on the left side somewhere but i don't see them anywhere except the store. Thanks for your help

browj2 wrote on 7/6/2023, 12:03 PM

@Khadijah-Starchild

Hi,

On the Welcome screen, do you see your activated Edition(s)?

Did you go to the Downloads tab and download and install everything that is there?

See also this message.

And this tutorial for 2023 but the same applies to 2024. No need to purchase anything. No need to purchase the 2024 Premium Edition unless there is something new that you want and need.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

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Khadijah-Starchild wrote on 7/6/2023, 2:20 PM

ok it says premium. it also says "get started on your first project". I already had projects, but i installed the "update" when prompted and now everything i had is MIA.

emmrecs wrote on 7/6/2023, 3:22 PM

@Khadijah-Starchild

Installing the update did not get rid of your old projects. The MMM project files will still be exactly where they were for your previous version! Simply choose Open Project and navigate to where they are saved; if you use the Magix default location the correct folder should open immediately.

Jeff
Forum Moderator

 

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

browj2 wrote on 7/6/2023, 3:23 PM

@Khadijah-Starchild

It also says New Project, etc.

When you install a new version and the old one is removed, the list of recent projects is empty - you have none with this version. In fact, the max. that you will get on the list is probably 10. Your projects are still there on your hard drive where you put them. Click on Open Project and go get one.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos