I go to add a media file to start my project and it tells me to BUY more tracks and formats function for $9.99 but I did before so I shouldn't have to again ( at least I thought I bought it before ) Is there a way to bypass this without buying the function or upgrade to Premium???
@Sandy-Nared1438 Please check that you are logged into your account. If it doesn't work you can open the program settings and click on the button to clean the store. Most of the time this will reset everything so it will work normal again.
@Sandy-Nared1438 Does the "More Tracks and Formats" add-on have the status "Acquired" in your shop? Do you have an order confirmation in your e-mail account from purchasing it in the past?
I don't know because the email address I used I don't have anymore as I got hacked so I have no way of checking and so I have no way to check the purchase history, which was *******
@Sandy-Nared1438 Okay, please contact support at infoservice@magix.net and ask them to merge both of your user accounts. Then everything you purchased with your old e-mail address should be available to you again.
Hi
Please remove or edit the image you posted - it is showing your email address.
This is a public forum - please do not post any confidential information eg serial numbers, order numbers, email address or phone numbers.
John EB
Forum Moderator
Sorry I didn't realize I was just trying to show the results of what I get as I didn't know how to describe the problem I was having without taking a screenshot. Do you know how I can rectify the issue in having????
Do you know how I can rectify the issue in having????
See the solution suggested by SP above.