Comments

emmrecs wrote on 1/16/2024, 8:11 AM

@Jacques-Coetzee

Welcome to the Magix user to user forums.

What error message do you receive when you attempt this activation? Please quote the wording in full or, better still, show us a screenshot of the message.

If the problem is that you have already activated your software twice, there is a limit of two activations being possible at the same time. In order to resolve this you can go to your Magix account, log in, go to My products and find the listing for whichever version of Web Designer you have. Click on Show more details and deactivate any installation you no longer want or need. Log out, wait a few minutes and then try again to activate your new installation.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 1/16/2024, 1:36 PM

@Jacques-Coetzee

Hi

Which version of Web Designer do you have - full name and version number as found under Help, About ?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Jacques-Coetzee wrote on 10/29/2024, 3:24 AM

Good day, I have upgraded to a new PC but my installation does not work!

Can you please assist: Serial number:

P3-Removed by Moderator

Jacques-Coetzee wrote on 10/29/2024, 3:27 AM

I also have this:

P3-Removed by Moderator

 

johnebaker wrote on 10/29/2024, 3:53 AM

@Jacques-Coetzee

Hi

Please do not post serial numbers in the forum, or any other personal/confidential information.

This is an open, ie public, forum not Magix support.

From the image posted you have a spare activation slot available so the number of activated computers would not have been an issue.

. . . . but my installation does not work . . . .

Are you getting any error messages - if so and the message is Error code -14 this means that you're putting a valid MAGIX serial number into the wrong MAGIX product or version/edition

Did you download the installer files available in the My Products page of your account at magix.com?

If not Error -14 or no error messages, then please clarify what is not working.

John EB

Last changed by johnebaker on 10/29/2024, 3:55 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Jacques-Coetzee wrote on 10/29/2024, 4:30 AM

which one is the latest version on my account?

 

emmrecs wrote on 10/29/2024, 4:41 AM

@Jacques-Coetzee

Please answer the questions you were asked, rather than introducing a different question!

We are fellow-users, not Magix staff and have no means of accessing ANY detail of your account. Only you can see which is the latest version on your account.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam