Activation Failed Error code -1

sweethead-t wrote on 3/17/2021, 2:19 PM

Hello, I tried to activate the ACL I had previously purchased from Humble Bundle in May/2019

(I activate it once in my old PC, and already deactivate it.)

It keeps show Activation Failed Error code -1, have been try the https://www.magix.info/us/support/article/error-code-1--94/

still the same, any advice?

Comments

johnebaker wrote on 3/18/2021, 6:19 AM

@sweethead-t

Hi and welcome to the forum, and you Antivirus/Firewall is not blocking the program from accessing the Internet

Error code -1 usually means the program cannot connect to the Internet for registration, or email address software registered with does not match current email address

Check the email address you are using is correct.

HTH

John EB
Forum Moderator

Last changed by johnebaker on 3/18/2021, 6:19 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

sweethead-t wrote on 3/18/2021, 8:43 AM

@sweethead-t

Hi and welcome to the forum, and you Antivirus/Firewall is not blocking the program from accessing the Internet

Error code -1 usually means the program cannot connect to the Internet for registration, or email address software registered with does not match current email address

Check the email address you are using is correct.

HTH

John EB
Forum Moderator

Hello, I am sure about the firewall didn't block it, and Email was match.

Reset the network setting but still the same, put AMLab.exe into firewall whitelist didn't help.

I also install Sound Forge & Vegas Pro and activate it without this issue. Only happen in ACL.

Any others thing I can try?