@Kerry-Richter

Hi and welcome to the forum

. . . . what do I do when activation code is not working? . . . .

That depends on what error message you are getting and version of the program you are using.

Please quote the error message in full including the error code, and the program version number as found under Help, About in the program.

Additionally where did you purchase the program from?

John EB
Forum Moderator