Comments

johnebaker wrote on 9/25/2014, 12:54 PM

Hi

Are you trying to register the software offline? If so then a dialog should have appeared giving you the computer ID.

If you wish to register the software offline when the program starts the registration dialog should have an option to register offline / by phone or by email select this and then follow the dialogs.

I you are trying to register online then it is possible the registration process cannot connect to the Internet - check that you can browse the Internet using Internet Exlorer.

Check also that your firewall software is allowing Photostory to connect to the Internet.

HTH

John

Last changed by johnebaker on 9/25/2014, 12:54 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.