Activate my software

Former user wrote on 3/1/2021, 1:32 PM

I purchase a new computer and I can not activate my backup copy Magix MP3

Comments

emmrecs wrote on 3/1/2021, 1:42 PM

@Former user

Welcome to the Magix user to user forums.

I assume from what you write that your product is actually "MP3 Maker Deluxe". Is that correct?

What happens when you try to activate the software? What operating system is your new computer? If it is Win 10 I wonder whether that particular software is designed to run under that OS?

Jeff
Forum Moderator

Former user wrote on 3/1/2021, 2:30 PM

When I try to activate it said (This serial number has already register to another e-mail address. That my e-mail address) Please contact magix support. error code: 24

SP. wrote on 3/1/2021, 3:37 PM

@Former user You must use exactly(!) the same e-mail address you used in the past to register the software.

Former user wrote on 3/1/2021, 3:48 PM

I did use my e-mail and it said (This serial number has already register to another e-mail address. That me.

PATIENT-X wrote on 3/1/2021, 3:54 PM

@Former user

Hello, Welcome

For error code 24 advice click here

Former user wrote on 3/1/2021, 4:11 PM

I change my e-mail address. It will not take my serial number.

Former user wrote on 3/1/2021, 4:19 PM

I order Magix MP3 Deluxe 19 jan 23,2019, order Removed by moderator

PATIENT-X wrote on 3/1/2021, 5:34 PM

@Former user

Did you enter original email address from when you purchased the software in 2019?

Former user wrote on 3/1/2021, 5:41 PM

Yes I did

PATIENT-X wrote on 3/1/2021, 5:50 PM

@Former user

I suggest you follow this help guide to contact support and raise a ticket, click here.

johnebaker wrote on 3/2/2021, 6:46 AM

@Former user

Your user name we are seeing is for a disabled/deleted account.

If you are doing this, is there a reason why you do not use either your real name or a nickname to keep your profile active?

John EB
Forum Moderator