Activate after reinstalling PC (error -24)

Soren-Alverfeldt wrote on 8/1/2022, 3:07 AM

I get error 24 when trying to activate Sound Forge after reinstalled my computer and the program. I have the order with product ID and my e-mail correct but cannot go ahead and complete. What to do?

Comments

emmrecs wrote on 8/1/2022, 3:43 AM

@Soren-Alverfeldt

Welcome to the Magix user to user forums.

Error 24 means that there is a mistake somewhere in the details you have entered; either the email address is somehow incorrect OR you are attempting to use a correct serial number for a different product.

This Support page explains how you should set about resolving the problem.

HTH

Jeff
Forum Moderator

Soren-Alverfeldt wrote on 8/1/2022, 4:11 AM

Thank you for your reply!
I became aware that I have to deactivate the product first before I can reactivate it again after the reinstallation.
When I did that, it worked as it should.