While ACID was looping a section of a track, I had a Klanghelm VU Meter open for gain staging. I went to save my project, it crashed. I think it may have done it on other plug-ins.

Hi Marco and others

My Acid Pro keeps crashing every single time I try to record a vocal. I switched preamps and purchased a focusrite scarlett 2i2. works for 5 minutes, then crashes. I want to purchase Audio 10 suite TODAY but fear I can never use it. Please help!! Hear is just one example. Thanks, Darryl

ACID Pro
Version 8.0.10 (Build 14) 64-bit
Exception 0xC0000005 (access violation) READ:0x0000000000000000 IP:0x0000000000F7013C
In Module 'acidk.dll' at Address 0x0000000000920000 + 0x00000000000065013C

Thread: TrackRender ID=0x2364 Stack=
Exception 0xC0000005 (access violation) READ:0x0000000000000000 IP:0x0000000000F714E9
In Module 'acidk.dll' at Address 0x0000000000920000 + 0x0000000000006514E9

Thread: TrackRender ID=0xCC0 Stack=

@darryl-jones

Welcome to the Magix forums.

Since your question is about Acid 8 and the OP is asking about Acid 10, your question should really not be placed in this thread. Rather, please start a new thread with your question, making sure to include ALL the information requested in this post.

Thank you

Jeff
Forum Moderator

ACID Pro
Version 10.0.0 (Build 14) 64-bit
Exception 0xC0000005 (access violation) WRITE:0x0000000000000000 IP:0x00007FFAB2361749
In Module 'VCRUNTIME140.dll' at Address 0x00007FFAB2360000 + 0x0000000000001749
Thread: ProgMan ID=0x47E0 Stack=

Come on Magix. This pays the bills. I can't have it crashing on me. What's going on! I'm up against a deadline!

Is it me or is it you? Help!

@Antonio-Gardner

Hi

Please note this is a user to user forum not Magix Support.

To contact Support raise a support ticket here.

John EB
Forum Moderator

Thanks. I CNTRL+SHIFT+click on the acid pro short cut to delete all the cache and it haven't crashed yet. (knock on wood)

I think one of my settings or my folder organizations may have used a RAM space it wasn't suppose to and when Acid was looking to use VCRuntime. VCRuntime was like, "Who the hell are you and why are you in my spot?"

I don't know what I'm talking about but its seem to work.

After doing some research, I found that VCRuntime is located in Visual C++ 2015 Redistributable Update 3. I did not have that particular Redistributable. I believe I had a Redistributable that spanned 2013-2017.

Thinking that that may be the culprit, I uninstalled the 2013-2017 Redistributables then Acid Pro 9 and 10. 

Then I reinstalled Acid Pro 10 and during the install it asked to install a certain version of a Redistributable. I allowed it and completed the install. I haven't had any problems yet.

Thanks. I CNTRL+SHIFT+click on the acid pro short cut to delete all the cache and it haven't crashed yet. (knock on wood)

I think one of my settings or my folder organizations may have used a RAM space it wasn't suppose to and when Acid was looking to use VCRuntime. VCRuntime was like, "Who the hell are you and why are you in my spot?"

I don't know what I'm talking about but its seem to work

cntrl+shift+double click INDEED gave me some "new" windows with the option to delete all cache, the programm reset to default setting and worked for me as well, and no more dll crashes windows .

thanks .

the question (out of fear though) - can I CHANGE the settings or will it crash once I do ??