ACID Pro 8.0 - Failed to install Microsolft Visual C++ 2013 Redistribu

SMB wrote on 8/15/2020, 1:27 PM

Hello,

I had already opened a ticket for that, but the answer needed clarifications. Unfortunately, I did not have time to answer back before you close my ticket. I needed time to figure out the answer and to verify a few things in preparation for my answer back. My original ticket was [Ticket number removed by moderator]. Here is my answer back as well as the rest of the chain.

Thank you.

To:MAGIX Support

Sat., Aug. 15 at 1:40 p.m.

Hello,

Thank you for your reply. To be honest with you, I have troubles to follow you.

You said that we should install vcredist 2005 first, but it is not mentioned how to get it as it is not part of your list. However, I think I was able to get it from Microsoft at the following link: https://www.microsoft.com/en-us/download/details.aspx?id=26347

From this link above, I downloaded files vcredist_x86.EXE (32-bit version) and vcredist_x64.EXE (64-bit version). Are their the right files? Is it still okay to install them for Windows 10?

Using your links, I downloaded the 2008 versions, the 2013 versions and then the 2015 versions.

For the 2017 versions, I followed your link and it brought me to a page from which I could download a 32-bit version and a 64-bit version that was covering 2015, 2017 and 2019. There was no version only for 2017. Take note that this version also covers 2015, even if there is already a specific version for 2015. Is there a specific version for 2017? If so, where can we get it? What would be the installation order?

After the uninstall, as you specified, and the reboot, should we install the components in the following order? If not, please, correct me.

2005 32-Bit version

2005 64-Bit version

2008 32-Bit version

2008 64-Bit version

2013 32-Bit version

2013 64-Bit version

2015 32-Bit version

2015 64-Bit version

2015 to 2019 32-Bit version

2015 to 2019 64-Bit version

Of course, we need to reboot after the installation of these components.

You also mentioned an all-in-one solution. Is this all-in-one solution does uninstall and re-install everything?

I want to make sure that I have the accurate instructions in order to make sure that my computer stay usable after that. I will certainly take a full backup before proceeding with either the manual or the all-in-one solution.

Thank you.

--------------

On Monday, August 3, 2020, 10:33:14 a.m. EDT, MAGIX Support <support@magix.net> wrote:

Hello,

Thank you for your message.

In order to solve the error concerning the libraries msvcrxxx.dll, mfcxxx.dll and dsp.dll, please apply the following steps.

Remove all Microsoft Visual C++ packages over the control panel.

Reboot your computer. Best way is to use the All In One Solution:https://my.hidrive.com/lnk/6ligAFITor

Download and install the following Microsoft Visual C++ packages:

You should first install vcredist_2005 then vcredist_2008 , 2010, 2012 and so on.

Download vcredist 2008 32Bit

Download vcredist 2008 64Bit

"Visual C++++++ Redistributable" - 2010 - 2017

Download vcredist 2013 32Bit

Download vcredist 2013 64Bit

Download vcredist 2015 32Bit

Download vcredist 2015 64Bit

Download vcredist 2017 32Bit / 64 Bit

Reboot your system and enjoy your application.

--
Best regards,

MAGIX Software GmbH
Magix staff member name removed by moderator. Staff names are not allowed inthe forum under Community rules
Supportmanager
Berliner Str. 13
01067 Dresden - Germany

http://www.magix.com

Geschäftsführer | Managing Director: Klaus Schmidt, Michael Burdack
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Please make sure to include your original correspondence when replying and leave the subject line unaltered. Changing the subject line may cause your mail to be improperly assigned and result in a delayed response.

--------------

07/31/2020 18:41 Customer wrote:

ACID Pro 8.0 - Failed to install Microsolft Visual C++ 2013 Redistributable (x64)

Hello,

I have been trying to install ACID Pro 8.0 on my Windows 10 computer, but I always
have the following errors:

ERROR: -2147163967 occured during installation
ERROR: Failed to install Microsoft Visual C++ 2013 Redistributable (x64)

I have seen similar problems described on this forum, but the solutions presented
were not working for me. I even tried to adapt the proposed solutions to my
context, but without success.

I know that the Microsoft Visual C++ 2013 Redistributable files are already
installed on my machine as many other applications already installed them.

Thank you.

Comments

emmrecs wrote on 8/15/2020, 3:11 PM

@SMB

Welcome to the Magix user to user forums. They are NOT a contact for Magix Support.

Since the nature of your problem is almost certainly one which only Magix Support can help you to resolve I fear there is no alternative to you creating a new ticket, including ALL the content of the previous emails, and requesting further guidance.

It may be that other users have advice to offer, hopefully.

Jeff
Forum Moderator

SMB wrote on 8/15/2020, 3:35 PM

Hi emmrecs! You are right. I should have sent it to the support directly. This is my mistake. The first answer was certainly not too far from a solution. I only needed clarifications. Thank you.