ACID Pro 8.0, 8.0 (64) and 9.0 (x64) WIll Not Uninstall

MagixRuinsSony wrote on 11/20/2020, 11:12 PM

Win7 Ult 64bit
Control Panel
Programs and Features
Uninstall or Change a Program
Right-Click ACID Pro 8.0
Click Uninstall
"Please wait while Windows configures ACID Pro 8.0"
"There is a problem with this Installer package.
A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

Right-Click ACID Pro 9.0
Click Uninstall
"Please wait while Windows configures ACID Pro 8.0"
"There is a problem with this Installer package.
A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

Right-Click ACID Pro 9.0 (X64)
Click Uninstall
"Please wait while Windows configures ACID Pro 8.0"
"There is a problem with this Installer package.
A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

HELP! None of these versions work on my system (including NEXT, but that version did uninstall) and they won't uninstall.

Version 10 will not install due to the infamous "MAGIX Microsoft Redistributable 13 Error Block". MAGIX Support says only that "Windows 7 is no longer supported by Microsoft".

I want to reinstall my old Version 7 (Although it is 32 bit, when installed, it works).

But it will not install due to "newer versions" on my system.

I'm stuck in yet another MAGIX Dead Spot, just trying to get back to the version before MAGIX completely destroyed ACID Pro.

How can I remove the above programs?

Comments

emmrecs wrote on 11/21/2020, 3:59 AM

@MagixRuinsSony

Welcome to the Magix user to user forums.

I assume your forum name is intended to be deliberately provocative? It may not endear other users to you if they disagree with the sentiment!

Download and install Revo Uninstaller (there is a Free and a Paid-for, Pro, version) the Free should be fine for this, though the Pro does offer rather more user-control and options.

Point the app to each of your installed versions, in turn; it will tell you exactly what it is doing and does offer an option to create a full Registry BackUp and System Restore before it removes anything (it is possible the System Restore might be only in the Pro version). Once it has removed the core of the program, it will then search your computer for any "Related Files, Folders or Registry entries" and display a list. If you are removing everything related to ACID then you should be fine to allow it to remove anything it finds; if your intention is to "keep" any part of an existing installation you should check carefully everything it lists and decide whether its removal is wise!

Once the uninstallation of all your versions is complete, I would reboot the computer and then attempt the reinstall.

Speaking personally, I have never regretted moving from Win 7 to Win 10 (I deliberately "avoided" Win 8). What is your reason for staying with what is now an unsupported version of Windows (I'm just curious!).

HTH

Jeff
Forum Moderator

Former user wrote on 11/21/2020, 4:33 AM

Win7 Ult 64bit
Control Panel
Programs and Features
Uninstall or Change a Program
Right-Click ACID Pro 8.0
Click Uninstall
"Please wait while Windows configures ACID Pro 8.0"
"There is a problem with this Installer package.
A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

Right-Click ACID Pro 9.0
Click Uninstall
"Please wait while Windows configures ACID Pro 8.0"
"There is a problem with this Installer package.
A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

Right-Click ACID Pro 9.0 (X64)
Click Uninstall
"Please wait while Windows configures ACID Pro 8.0"
"There is a problem with this Installer package.
A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

HELP! None of these versions work on my system (including NEXT, but that version did uninstall) and they won't uninstall.

Version 10 will not install due to the infamous "MAGIX Microsoft Redistributable 13 Error Block". MAGIX Support says only that "Windows 7 is no longer supported by Microsoft".

I want to reinstall my old Version 7 (Although it is 32 bit, when installed, it works).

But it will not install due to "newer versions" on my system.

I'm stuck in yet another MAGIX Dead Spot, just trying to get back to the version before MAGIX completely destroyed ACID Pro.

How can I remove the above programs?

Your username is almost right. I would tweak it with "SonyRuinedAcidPro". Sorry if this offends anyone.