Account was hacked

Lorenzo-Alston wrote on 11/3/2024, 10:40 AM

My account was hacked. The person that hacked it changed my email address and I had to create a new account. I created my new account using my original email account, but now I can not access my products I purchased. my two products are MAGIX Photostory deluxe 2024, and MAGIX Movie Studio 2025 Suite. I am not able to register the Movie Studio 2025. I have a new computer and I'm afraid to deregister Photostory deluxe 2024 from my old PC to install it on my new one. Is there a way you can deregister my Movie Studio 2025 serial number and give me a new one. If you need further proof of who, I can attach screen shots that detail the proof of purchase from the emails your company has sent me.

Comments

emmrecs wrote on 11/3/2024, 3:55 PM

@Lorenzo-Alston

Welcome to the Magix user to user forums so not a contact for any Magix staff, sorry.

You need to email infoservice@magix.net with FULL details of the products you own (you could also include your proofs of purchase) and ask for their assistance in resolving this issue for you. Please do not post any information in this public forum since it must remain confidential between you and Magix Support staff.

Jeff
Forum Moderator

Last changed by emmrecs on 11/3/2024, 3:56 PM, changed a total of 1 times.

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam