checked, I can have 2 computers. but it doesn't work

@Julia-Rogizna You need to be logged in and then check the download tab inside the program to download all your purchased sounds.

I logged into the store. shows only part of my purchases, reset in the settings did not help. part I see downloaded and installed. Unfortunately, not all

@Julia-Rogizna You can also try to rescan all Soundpools in the program settings. Maybe this will reset the download list. Otherwise you can always manually download the Soundpools from ProducerPlanet.com.

@SP. thanks, I'll try. I'll write tomorrow. are the downloads free?

@Julia-Rogizna Yes, if you bought the Soundpools in the Music Maker shop, you just go to Producerplanet.com and log in with the same e-mail address and password and then you can download the Soundpools under "My Products" as a Zip-file.

You need to extract the Zip-file on your Windows computer to a folder of your choice and then add the extracted folder to your Music Maker Loops tab via the gear icon.

But if the Soundpools are listed under "My Products" they should also be listed in your Music Maker downloads tab.

Soundpool I see. Instuments on the site does not show, even those that are on the new computer. I have a problem😡

@Julia-Rogizna Which instruments are missing?

@Julia-Rogizna Have you bought the instruments on your old computer in the Music Maker shop or are they coming from an earlier version of Music Maker or Music Studio? In this case you need to enter the serial number of the earlier versions of Music Maker or Music Studio to unlock the instruments in the store.

Ans: You already own all content from this serial number. You can download this from the Store. (MM2021)

But bought the some instruments an earlier version of Music Maker (MM2020).

@Julia-Rogizna

Please re-read what @SP. wrote:

you need to enter the serial number of the earlier versions of Music Maker or Music Studio to unlock the instruments in the store.

You access those older instruments by entering those older serial numbers into your new version. Then you will be able to download those instruments.

Jeff
Forum Moderator

@Julia-Rogizna

Please re-read what @SP. wrote:

you need to enter the serial number of the earlier versions of Music Maker or Music Studio to unlock the instruments in the store.

You access those older instruments by entering those older serial numbers into your new version. Then you will be able to download those instruments.

Jeff
Forum Moderator

I have read it carefully. Entering older serial numbers - MM2020

P.S. Correct number. Copies the product purchase confirmation from the email

@Julia-Rogizna

Is your email address still the same? Serial numbers are automatically tied to a user’s email address. So, both the old and new versions must use the same email address.

Jeff

@emmrecs

Yes, the same. I have the number MM2020 on the e-mail, then I got MM2021.

@Julia-Rogizna Are the instruments unlocked in the shop? On your screenshot it looks like you registered the free editions of Music Maker 2020 and 2021.

Premium 2020 and Premium 2021. I still havent instruments

@Julia-Rogizna But are the Vita Instruments unlocked in the shop? If yes, you can just redownload them. It's also odd that your customer account doesn't say, that you registered the Premium Edition.

I do not see purchases from the previous version of MM in the store. The program does not accept a serial number from an older version. I sent 2 screenshots where you can see the difference that I have on the old and new computer, nothing has changed since then. We can chat for a long time on the forum, the problem will not disappear from this. Surely it can be argued that the program does not see my early purchases. Please give me a link where I can create a ticket to support as it was before.  Now I don’t see this function, everywhere redirects to the forum